IT Service Manager, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.

Job Responsibility:

Take ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers
Align IT applications and underlying infrastructure with Future State Architecture
Maintain IT services compliance with control standards by working closely with various internal and external teams
Oversee and support internal changes reviews to guarantee readiness and adherence to best practices
Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives
Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities
Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency
Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities

Requirements:

Over 5 years of experience as an IT Service Manager
Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment
Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
Comfortable with ambiguity, shifting priorities, and being outside of comfort zone
Excellent communication skills
Customer engagement and stakeholder management skills working in different time zones
Good Analytical and Problem-solving skills
Good Technical Documentation skills

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Service Manager

HSBC

Location:Poland

Category:IT - Administration

Contract Type:Employment contract