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IT Service Manager

https://www.hsbc.com Logo

HSBC

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Location:
Poland

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.

Job Responsibility:

  • Take ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers
  • Align IT applications and underlying infrastructure with Future State Architecture
  • Maintain IT services compliance with control standards by working closely with various internal and external teams
  • Oversee and support internal changes reviews to guarantee readiness and adherence to best practices
  • Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives
  • Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities
  • Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency
  • Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities

Requirements:

  • Over 5 years of experience as an IT Service Manager
  • Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment
  • Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
  • Comfortable with ambiguity, shifting priorities, and being outside of comfort zone
  • Excellent communication skills
  • Customer engagement and stakeholder management skills working in different time zones
  • Good Analytical and Problem-solving skills
  • Good Technical Documentation skills
What we offer:
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 04, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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