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Robert Half Logo Robert Half · IT - Administration

IT Service Management Specialist

United States, Boca Raton · Job Posted June 02, 2026
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Job Description

We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through ServiceNow.

Job Responsibility

  • Support and improve core IT service management processes
  • Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review
  • Oversee incident management processes to ensure timely resolution and minimal business disruption
  • Lead problem management efforts, including root cause analysis and long-term corrective actions
  • Collaborate with cross-functional teams to implement best practices and process improvements
  • Use ServiceNow to manage workflows, reporting, and process documentation
  • Help maintain service quality standards and support ITSM governance

Requirements

  • Experience in IT service delivery and IT service management
  • Strong background in: Change Management
  • Incident Management
  • Problem Management
  • Hands-on experience with ServiceNow
  • Strong analytical, organizational, and communication skills
  • Ability to work effectively across technical and business teams
  • Current ITIL Foundation Certification required

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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