It Service Management Business Analyst Job at Randstad (Burnaby)

IT Business Analyst – Transportation Management

The Solution Delivery Organization is fully aligned with ADM’s enterprise proces...

Location

Brazil , São Paulo

Salary:

Not provided

ADM

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Systems, Business or related field, with 5+ years of experience in IT or business process roles.
Strong understanding of Transportation Management processes (planning, execution, carrier management, freight visibility), and familiarity with major TM solutions.
Ability to interact professionally with all levels of the organization.
Demonstrated ability to meet deadlines and work under pressure.
Ability to work occasional weekends, holidays or overtime when necessary.
Willingness to travel to support business objectives.
Ability to work independently and in multicultural teams.
Strong analytical, organizational, time-management, facilitation and process-management skills.
Excellent written, verbal and interpersonal communication skills for both technical and non-technical audiences.
Ability to adapt to fast-paced environments, reprioritize, and handle evolving assignments.

Job Responsibility

Partner with Product Owners, business representatives and Solution Delivery team members during preliminary investigations for new solutions, ensuring clear requirements gathering, data analysis and evaluation of solution options.
Support business case development by providing process and functional expertise to define expected business outcomes.
Contribute to the design and revision of processes following enterprise governance standards.
Understand cross-process and cross-functional dependencies while designing, developing and implementing TM solutions.
Prepare documentation for key project phases, including requirement gathering, discovery, development and delivery.
Collaborate with Solution Architects to translate strategy documents into actionable roadmaps and participate in regular roadmap reviews.
Work closely with other IT delivery teams to ensure efficient end-to-end solution deployment.
Collaborate with external vendors (software, applications, tools) to clarify business requirements and support system analysts in building functionalities.
Support roadmap execution for implementation projects, ensuring alignment with stakeholders and service delivery teams.
Maintain high visibility on solution and service delivery activities through updates, meetings and communication with team leads.

IT Service Management Reporting Analyst

Citi’s IT Service Management (ITSM) and Production Operations organization suppo...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience creating ITSM reports and dashboards using the ServiceNow platform, Grafana, and Tableau
Deep working knowledge of ITIL v4 – Foundation required
Managing Professional preferred
Deep understanding of best practices across Incident, Problem, Change, Knowledge, and Request Management and familiarity with reporting/metrics design
Conversant across infrastructure, applications, and cloud technologies
Outstanding written, verbal, and non-verbal communication
proven influencer who adapts rapidly to different audiences
Lean Six Sigma/Black Belt advantageous

Job Responsibility

End-to-end accountability, working in conjunction with key stakeholders, for developing and creating strategic ITSM reporting, including ServiceNow on-platform reports and dashboards using Performance / Platform Analytics and dashboards
Working with customers and stakeholders to identify, inventory, assess, rationalize, and prioritize reporting needs and requests
Design, develop, and implement timely and accurate data/reports using on-platform ServiceNow reports/dashboards, Grafana, and Tableau
Develop and implement centrally published reports and dashboards for key ITSM key indicators and metrics that meet the enterprise needs for all business sectors
Gather critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
Partner with customers and stakeholders to ensure standardized utilization of the reporting capabilities within the ServiceNow Platform
Develop guidelines, processes, and best-practices to ensure consistent usage of data elements and elimination of redundant reporting within the platform
Create and review reports for platform performance optimization
Create 'best practices' documentation for end-users on how to minimize negative platform performance when creating reports and dashboards
Develop reports and dashboards based on requirements gathered, partnering with stakeholders to deliver as well as train on report development to enable self-sufficiency

Fulltime

Senior Business Analyst / IT Business Partner (CRM)

Join a key role at the intersection of business and technology, where you will a...

Location

Salary:

Not provided

Cyclad Sp. z o.o.

Expiration Date

Until further notice

Requirements

Strong experience as a Senior Business Analyst or IT Business Partner
Proven background working with CRM systems (Salesforce or similar)
Experience in application lifecycle management and BAU service ownership
Excellent stakeholder management skills, including senior leadership
Experience managing vendors and external partners
Knowledge of cloud and integration environments (Azure preferred)
Understanding of enterprise architecture, security, and compliance
Availability to work within UK & Ireland business hours

Job Responsibility

Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
Translate business needs into technology solutions and roadmaps
Provide guidance on risks, dependencies, and investment decisions
Identify opportunities to simplify systems and improve operational efficiency
Take end-to-end ownership of CRM platforms (administration, configuration, releases)
Manage change requests, enhancements, defects, and UAT processes
Ensure data quality, integrity, and system stability
Oversee lifecycle of business-critical applications supporting commercial operations
Ensure system stability, vendor performance, and service continuity
Maintain compliance with architecture, security, and governance standards

What we offer

Opportunity to combine Business Analysis and IT Business Partnering
Strategic, high-impact role within commercial and sales domains
Work in an international environment
Exposure to modern CRM, cloud, and AI solutions
Fully remote setup with collaboration across global teams

Fulltime

It Business Analyst

Our team is looking for a dynamic IT Business Analyst to join a prominent leader...

Location

Canada , Montreal

Salary:

Not provided

Randstad

Expiration Date

July 11, 2026

Requirements

Bachelor’s degree in IT, Business, or a related field (or an equivalent blend of education and professional experience)
Minimum of 2+ years of experience in an IT Business Analyst role
Proven track record working within Agile/Scrum environments
Hands-on experience with Enterprise Software Packages (knowledge of Guidewire is considered a significant asset)
Technical proficiency in JIRA, Confluence, and BPMN mapping
Strong background in the insurance or financial services industry
Fluent in English (both spoken and written)

Job Responsibility

Lead and facilitate collaborative workshops to extract, define, and validate technical specifications
Conduct thorough impact assessments and effort estimations to propose and document robust IT solutions
Support the Product Owner in managing and prioritizing the product backlog to ensure maximum value delivery
Craft clear, actionable 'user stories' tailored for development and QA teams
Actively participate in integrated testing phases alongside business stakeholders and IT specialists
Build and safeguard high-quality functional documentation that remains accessible and accurate for all stakeholders
Map existing software package functionalities to business needs to optimize system performance

What we offer

Hybrid Work Schedule: 2 days per week at the office
Long-term Stability: 12-month initial mandate with high potential for extension
Innovative Culture: Work with modern Agile methodologies and industry-leading software packages
Professional Growth: Opportunity to deepen expertise in insurance-tech sector

Change Management Business Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Financial services experience, with exposure to global markets trading and investment banking operations preferred
Basic knowledge of capital markets products, including cash securities, exchange-traded derivatives, and OTC derivative products
Basic knowledge of regulatory reporting regulations - MiFID II/MiFIR, EMIR, CFTC, SEC, CSA, CAT, ASIC, MAS, SFTR etc
Experience in supporting the implementation of projects, operational process change and improvement
Project experience working within business management, middle office, compliance, legal and/or technology
Experience in collecting, defining, and documenting business requirements, test plans and other project management artifacts
Strong communication and interpersonal skills
Strong Microsoft Office skills
including Visio and Project
Execution/delivery focus with a willingness to learn and contribute to change management processes

Job Responsibility

Provide business analyst and project management support for the execution of upcoming regulations, including data gathering, documentation, and stakeholder communication
Support the development of training materials and communication plans
Work closely with business functions (e.g., Operations, Middle Office, Front Office, Technology, Compliance, Legal and Finance) to gather information and support the execution of change initiatives
Assist with the preparation of materials for Business Execution and Transformation teams on topics relating to program oversight, risk monitoring, financial and administrative reporting
Support the governance of program / projects including the scheduling and preparation of materials for steering committee and working groups
Identify potential project risks and escalate them to the Senior Change Manager or Change Management Lead
Ensure that the workstreams/projects meet requirements and are to the appropriate quality, on time and within budget, in accordance with the program plan and governance

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Product Lifecycle Management Business Analyst

When applicable, Bombardier promotes flexible and hybrid work policies. Why join...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You hold a bachelor's degree in computer science, engineering, or a closely related field, or a Technical College degree combined with 5 years of equivalent work experience.
You have more than 8 years of professional IT experience in one of the IT functional areas or in digital/PLM transformation.
You have experience in PLM system administration or configuration, as well as a solid understanding of defense and civilian environment, including controlled environments such as ITAR and Controlled Goods.
You are proficient in CAD and have knowledge of BOM (EBOM, DBOM)
You have the ability to influence stakeholders, gain adoption of engineering best practices, and drive change without direct authority.
You have good knowledge of networks, systems, databases, integrations, storage, security, cloud technologies, and engineering simulations.
You possess planning and organizational skills to prioritize, assign, and coordinate workload within multiple projects to deliver PLM capabilities on schedule and aligned with program milestones.
You possess strong English and French communication skills and can effectively manage stakeholders across engineering, program, and supplier teams.
You have the ability to effectively express technical concepts, both verbally and in writing.

Job Responsibility

Act as a Process Analyst on Product Lifecycle Management (PLM) projects, offering technical and strategic expertise with strong focus on Computer Aided Design (CAD), Computer Aided Engineering (CAE), Simulation, and Model Based Definition (MBD).
Train, coach, and support engineers on design standards, MBD practices, and PLM methodologies.
Provide operational support and resolve complex PLM issues in collaboration with Siemens and external partners.
Maintain a full understanding of Bombardier’s PLM ecosystem, including integrations with Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Quality Management System (QMS), and suppliers.
Conduct technology watch to stay current on PLM infrastructures, innovations, and regulatory requirements.
Lead creation of functional designs to improve or develop IT standards (Building Blocks) and services.
Collaborate with other IT areas to deliver project outputs and ensure alignment.
Prioritize and evaluate business information solution demands with key partners, applying an end to end vision.
Support project kickoffs and execution, including strategy and effort estimation aligned with project management frameworks.
Develop process documentation, guidelines, and standards to ensure consistent usage, compliance, and innovation across the enterprise.

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Business Analyst Service Sales

At Bombardier, we design, build and maintain the world's peak-performing aircraf...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You hold a university degree in business management, statistics, economics, operations management, or a related field combined with 2 or more years of experience in a similar role
You exhibit a continuous improvement mindset with relevant experience
You have strong capacity for data analytics
You hold knowledge of service concepts, processes, and systems with a focus on sales, budgeting, and forecasting
You can understand how different departments and processes intersect
You have appropriate interpersonal skills and communication skills to effectively develop presentations and present business cases across all levels of an organization to include senior leadership
You are flexible and adaptable with the ability to anticipate business needs
You are comfortable dealing with ambiguity
You are self-motivated and resourceful with great organizational skills
You deliver on time consistently

Job Responsibility

Participate in the development and implementation of sales forecasting and planning strategies in line with BAS objectives
Participate in recurring BAS strategy sessions including yearly budget reviews and planning exercises with cross-functional teams including data analytics, aftermarket services, operations, and finance
Analyze and solve problems by suggesting improvements to BAS management practices
Interact with various teams to address BAS related topics such as capacity needs, new business model requirements, and service challenges
Lead and/or participate in continuous improvement initiatives to augment process efficiencies
Support BAS management initiatives through the analysis of relevant data, development of action plans, recommendations, and project management of activities to optimize BAS success
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

IT Business Analyst (AI Programme)

This role blends business analysis, product & project support, user enablement a...

Location

Ireland

Salary:

Not provided

Ogier

Expiration Date

Until further notice

Requirements

Proven experience in business analysis / product adoption / digital workplace or AI-enabled change in a professional services and/or legal environment
Hands-on delivery of AI or automation initiatives from discovery through rollout, with measurable value outcomes
Demonstrable contributions to governance, risk, and quality processes (e.g. testing, validation, approvals, audit)
Evidential enthusiasm for continuous learning and proactively embracing new technologies, including AI, to enhance personal and team effectiveness
Change management exposure
Strong business analysis toolkit: requirements elicitation, process mapping, user stories, acceptance criteria
Excellent communication skills—able to translate technical concepts into clear business language and practical guidance
Competence with prompt design and evaluation for business scenarios
Structured problem-solving, stakeholder management, and facilitation skills
Data-literate: comfortable with metrics, dashboards, and value tracking

Job Responsibility

Conduct analysis to assess feasibility, impact and risks of AI and technology opportunities
Facilitate use-case discovery workshops and map processes to AI and technology scenarios (e.g., drafting, summarisation, search, data extraction, analysis)
Drive AI and technology adoption across Legal, OGL, and Business Services by understanding role-specific workflows and identifying AI and technology-enablement opportunities
Provide hands-on support for pilots and early-life adoption, transitioning to sustainable, self-serve use
Build trusted relationships with the business to foster understanding and adoption
Support structured change activities
Participate in user groups such as the Legal AI Working Group to share progress, capture feedback, and act as a conduit to service lines
Participate in ongoing technology reviews to capture outcomes and lessons learned
Design reusable AI prompts, patterns and templates and curate scenario playbooks for fee earners and business teams
Proactively identify opportunities to retire/retrain/update AI prompts, workflows and guidance

Fulltime

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It Service Management Business Analyst

Job Description

Job Responsibility

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