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Working with a dedicated team of IT professionals, you will be providing first and second line support to over 320 end users. This role is based onsite in Chipping Campden, Gloucestershire. Working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am-4.30pm.
Job Responsibility:
Provide IT systems and user support as part of the team, with a focus on ensuring the users business needs are met, and offering 1st and 2nd line technical assistance to our user base
Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team
Build relationships with end users to increase IT presence & visibility across Campden BRI
Provide documentation and user training where appropriate
Requirements:
IT qualification
Experience in IT Services / Operations
Experience supporting Microsoft 365 environments with good understanding of their features
Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices
Strong understanding of computer security and Active Directory
Excellent customer service and communication skills with end users
Must hold a valid driving license and own transport
Nice to have:
Any knowledge or previous experience with Azure and / or Intune would be beneficial