IT Service Desk Technician Jobs

Portsmouth City Council

Location:
United Kingdom, Portsmouth

Category:
IT - Administration

Contract Type:
Not provided

Salary:

36363.00 - 39151.00 GBP / Year

Save Job

Apply Position

Job Description:

Reporting to the IT Technical Support Supervisor, you will work as part of a team providing second line support to users based at home and across various locations in Portsmouth. You will be responsible for supporting desktop and mobile devices. You will deliver exceptional customer service through the effective triaging, logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment. You will receive and handle requests for support following agreed procedures, respond to common requests for support by providing information to enable problem resolution and promptly allocate unresolved calls as appropriate. Your priority will be to deliver an exceptional end to end service to our customers.

Job Responsibility:

Providing second line support to users based at home and across various locations in Portsmouth
Supporting desktop and mobile devices
Delivering exceptional customer service through the effective triaging, logging, investigation and resolution of IT incidents, problems and requests
Receiving and handling requests for support following agreed procedures
Responding to common requests for support by providing information to enable problem resolution
Promptly allocating unresolved calls as appropriate
Delivering an exceptional end to end service to our customers
Required to participate in a team rota to cover the period between 8:00am and 5:00pm, Monday to Friday
Occasionally required to undertake some work during the evening or at weekends
Required to provide out of hours support during elections

Requirements:

2 years+ experience
Relevant IT qualification (Comp TIA A+, Degree, etc.)
Positive, energetic and takes pride in your and our success
Be a major contributor, who is committed to team success
Able to deliver excellent customer service
The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for the post
Consistent, supportive, proactive and flexible in the way you deliver
Responsible and accountable for delivery of your personal tasks and outcomes
Tenacious in pursuing resolution of difficult issues
Able to de-escalate and deal with challenging situations
Manage relationships with customers, colleagues and suppliers

Additional Information:

Job Posted:
December 11, 2025

Expiration:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

IT Service Desk Technician

Portsmouth City Council

Location:United Kingdom, Portsmouth

Category:IT - Administration

Contract Type:Not provided