IT Service Desk Technician Job at Revel Staffing (Pleasant Prairie)

Service Desk Technician

Location

Italy , Brindisi

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

Graduation from secondary school supplemented by training in IT, preferably with diploma
Expert knowledge of English is required (written and verbal)
Experience in CRM system
Good knowledge of the following O365 package
Excellent telephone manners
Good interpersonal skills
Ability to work under pressure and with minimum supervision
Ability to write documentation & and reports
Creativity/ ability to find innovative solutions
Willingness to learn on the job

Job Responsibility

Logging service calls and emails in the customer CRM system
Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents
Producing Technical Documentation or User Manuals as required

What we offer

Teleworking Options: Yes, up to 2 days per week

Parttime

Service Desk Technician

The Service Desk is responsible for the management of service requests and incid...

Location

Spain , Valencia

Salary:

Not provided

United ITs

Expiration Date

Until further notice

Requirements

A minimum of at least 2 years of experience in a Service Desk environment, supporting customers
Working knowledge of ServiceNow or other ticketing tools
Incident and Request Management and escalation
Working knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos
Language fluency in English is required (verbal and written)
Excellent telephone manners, and interpersonal skills
Ability to work under pressure
Excellent problem-solving abilities
Active Directory On-Prem – User creation and administration
Security groups, distribution lists, service accounts, and mailbox creation and modification

Job Responsibility

Management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed
Monitoring of the corporate ICT infrastructure
Performing support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management
Management of support requests, incidents, and event-generated incidents in the ITSM system Service Now, and follow-up throughout the incident life cycle
Analysing and resolving incidents according to established operational procedures
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence
Managing support requests until closure
Monitoring of the ICT infrastructure through the use of various monitoring technologies
Informing customers of outages, known errors and resolution progress
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures

Fulltime

Senior Service Desk Technician

Our client is seeking a Senior Service Desk Technician to provide advanced techn...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or equivalent experience
3+ years in Service Desk/Help Desk with advanced troubleshooting
leadership/mentoring experience preferred
ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Job Responsibility

Troubleshoot complex IT issues related to hardware, software, and networks
Engage professionally with end users
Track service desk metrics, generate performance reports, and document resolutions
Stay updated on emerging technologies and share insights with the team

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Technician

We are offering an opportunity for a skilled Help Desk Technician to join our te...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using a Ticketing System for managing and resolving issues
Capability to perform Basic Network Troubleshooting to identify and fix common network problems
Familiarity with Network Hardware such as routers, switches, and hubs
Competence in Network Troubleshooting, including the ability to diagnose and resolve more complex network issues
Ability to perform Computer Data Entry tasks quickly and accurately
Experience in Data Entry, demonstrating attention to detail and organizational skills
Ability to handle High-Volume Data Entry tasks efficiently without compromising on accuracy or speed
Strong Customer Service skills, with a focus on providing helpful and responsive service
Track record of providing Superior Customer Service, demonstrating the ability to exceed customer expectations and resolve any issues effectively

Job Responsibility

Troubleshoot and resolve a variety of Windows environment issues
Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems
Provide excellent customer service and respond to inquiries in a timely manner
Utilize ticketing systems to track and resolve issues effectively
Conduct basic network troubleshooting and maintain network hardware
Manage high-volume data entry tasks with accuracy and efficiency
Collaborate with team members in a fast-paced, dynamic environment
Monitor customer accounts and take appropriate actions when necessary
Document all actions and solutions for future reference
Contribute to the growth and success of the team by sharing knowledge and skills

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

IT Help Desk Technician

The IT Help Desk Technician will provide technical support and assistance to Mil...

Location

United States , El Segundo; Los Angeles

Salary:

29.82 - 43.87 USD / Hour

Boeing

Expiration Date

February 06, 2026

Requirements

Technical degree or 2+ years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
Ability to obtain a U.S. Security Clearance
U.S. Citizenship required

Job Responsibility

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved

What we offer

Competitive base pay and variable compensation opportunities
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program
Fertility, adoption, and surrogacy benefits

Fulltime

Help Desk Technician

We are offering a long term contract employment opportunity for a Help Desk Tech...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in handling a Ticketing System
Demonstrable ability in Basic Network Troubleshooting
Familiarity with Network Hardware
Capability in comprehensive Network Troubleshooting
Proficient in Computer Data Entry
Experience in Data Entry
Capability to handle High-Volume Data Entry
Excellent Customer Service skills
Ability to provide Superior Customer Service

Job Responsibility

Efficiently troubleshoot network issues and ensure connectivity
Handle high-volume data entry tasks with accuracy
Utilize ticketing system to manage and resolve customer queries
Provide superior customer service by addressing customer issues promptly
Collaborate in a team environment to enhance the quality of service
Contribute to maintaining accurate customer credit records
Assist in setting up routers and other network hardware
Actively participate in enhancing the functionality of various Windows Environments
Use problem-solving skills to handle complex technical issues
Monitor customer accounts and take necessary action when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

IT Service Desk Technician

Revel Staffing

Location:
United States , Pleasant Prairie

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Revel Staffing

Location:United States , Pleasant Prairie

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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Job Posted:
December 11, 2025