IT Service Desk Technician Jobs

Revel Staffing

Location:
United States, Pleasant Prairie

Category:
IT - Administration

Contract Type:
Not provided

Salary:

30.00 - 40.00 USD / Hour

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Job Description:

A leading North American distributor is conducting a confidential search for an IT Service Desk Technician to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly.

Job Responsibility:

Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues
Create and manage incident tickets, escalating to the appropriate support groups as needed
Lead or assist with major IT incident management to quickly resolve business-impacting issues
Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution
Conduct user account setup, security maintenance, and systems monitoring

Requirements:

High school diploma or equivalent (Bachelor’s degree preferred)
3+ years of IT service desk or data-center operations experience
DataClear Certification (or equivalent recognized data-security credential) required
Proficiency with ITIL-compliant service management platforms (ServiceNow preferred)
Experience in incident, change, and problem management across multi-location data centers

What we offer:

Complete health insurance and 401(k) with 6% employer match starting day one
Multiple bonus programs, paid holidays, and generous paid time off
Tuition assistance for professional continuing education

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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IT Service Desk Technician