IT Service Desk Technician (Level 1)

• Act as first point of contact for IT support via phone, email, Teams, or service management systems
• Log, manage, and progress incidents and service requests accurately
• Resolve hardware, software, and Microsoft 365-related issues
• Build, configure, and support end-user devices using standard tools and images
• Support joiner, mover, and leaver processes, including equipment provisioning and returns
• Maintain accurate IT asset records and documentation
• Document resolutions clearly to support knowledge sharing and continuous improvement
• Escalate more complex issues to relevant teams where required
• Assist with knowledge base articles and service improvement activity

• Some experience in an IT support, service desk, or customer service environment
• Knowledge of Windows 10/11, Microsoft 365, and end-user devices
• Exposure to identity and access management (Entra ID/Azure AD)
• Understanding of basic IT security principles and patching
• Strong troubleshooting and problem-solving skills
• Clear and professional communication skills with non-technical users
• Ability to manage multiple tasks and priorities effectively
• Good attention to detail and documentation skills
• A collaborative approach to working within a team
• Full UK driving licence and access to your own vehicle (essential)
• Awareness of ITIL principles or Microsoft certifications would be advantageous

Awareness of ITIL principles or Microsoft certifications

• Starting salary between £26,000 - £30,000, negotiable depending on experience
• A flexible working approach
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity/adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day's holiday for your birthday every year
• An extra day's holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Electric vehicle salary sacrifice scheme
• Volunteer days
• Discounts at 100's of retailers
• Employee suggestion scheme
• Company pension
• Employee Assistance Programme