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Morson Talent Logo Morson Talent · IT - Administration

It Service Desk Technical Support Technician

Canada, Montreal 30.49 - 38.11 CAD / Hour · Job Posted April 23, 2026
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Job Description

We are looking for an IT Specialist to join our team. The goal of an IT Specialist is to ensure that employees receive IT support. You will be part of the IT Operations team that is responsible for the overall IT support of employees, contractors, affiliates as needed. Due to the nature of the work required for this position, this is an onsite opportunity. You will be required to work from our Laval, Canada office.

Job Responsibility

  • Onboarding and Learning
  • Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware (laptops, desktops, peripherals) and software
  • Documentation and Training: Create and update technical documentation, knowledge base articles, and procedural guides for both the IT team and end-users. You will also mentor and train junior technicians/employees to improve their skills
  • System Administration: Perform system maintenance, patching, and updates to ensure the stability and security of IT systems
  • Hardware and Software Deployment: Configure, deploy, and maintain new hardware and software for employees, ensuring a smooth and efficient onboarding experience
  • Helpdesk Management: Help in triaging and resolving helpdesk related requests through our ticketing system
  • User Profile Management: Assist in supporting user profile management through Active Directory and Okta
  • Process Improvement: Learn our IT procedures and develop ideas to improve them, helping to streamline and optimize IT procurement and fulfillment
  • SaaS Solutions: Assist with the rollout of our SaaS (Software as a Service) solutions
  • Customer Engagement: Engage with IT’s customers to manage changes to key services
  • Direct Impact: Directly contribute to the overall success of organizational milestones and SLAs
  • Procurement: based on ticket requests, procure hardware and software
  • Conference Rooms: troubleshoot software/hardware issues in conference rooms and support meetings as required
  • Projects: support IT related projects

Requirements

  • 5+ years related experience
  • Technical Expertise: A deep and applied knowledge of complex IT systems, processes, and metrics
  • Operating Systems: Familiarity with Mac, Windows, and Linux operating systems
  • System Administration: Experience with Active Directory, Microsoft 365, and/or Google Workspace administration
  • IT Tooling: Exposure to basic administration of Manage Engine, JAMF, Okta, Jira, and Confluence
  • Scripting & Automation: Scripting capabilities (e.g., PowerShell, BASH) and automation experience using tools like Munki, Puppet, or similar
  • Cloud Platforms: Familiarity with Google Cloud Platform
  • Work Schedule: Must be able to accommodate an early start or late finish to support business needs
  • Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to exercise good judgment, independently assess risk, and make critical decisions
  • Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for technology and a commitment to continuous learning
  • AV & Conference Room Technology: Experience with both the hardware and software used in conference rooms, including Google Meet and Zoom
  • Executive & All-Hands Meeting Support: Hands-on experience supporting and managing executive and all-hands meetings
  • Work Environment: Experienced working in a fast-paced environment
  • Technical Skills: Strong technical knowledge and troubleshooting skills for both Mac and PC
  • Hardware: Experience with installing hardware and peripheral components like disk drives, printers, keyboards, and monitors
  • System Deployment: Experience with system deployment, configuration management, and the rollout of updates for Mac and Windows
  • Networking: Ability to troubleshoot basic network issues
  • IT Security: Good knowledge of IT security best practices
  • Certifications: Relevant certifications such as CompTIA A+, CompTIA Network+, MCSA, or ITIL are highly desirable
  • Travel: No travel
  • Adventure: A healthy sense of adventure is a plus

Nice to have

  • IT security best practices
  • Certifications such as CompTIA A+, CompTIA Network+, MCSA, or ITIL
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