It Service Desk Support Job at Randstad (Shanghai)

IT Service Desk Support

As an IT Service Desk Support, you will provide excellent global technical suppo...

Location

United Kingdom , St. Albans

Salary:

Not provided

Skechers

Expiration Date

Until further notice

Requirements

Relevant degree or proven years of experience in a similar role
Focused and able to work independently and as part of a team environment
Proficient in managing tasks and following through in a detailed and organised manner
Excellent customer service and problem-solving skills
Exceptional communication skills and work ethic with the ability to learn new skills quickly
Working knowledge of networking
Proficiency in all Windows OS/10, MS 2007/2010/2013, Server 2016/2019, Office 365 and various e-mail clients
Experience in hardware and software installations, configurations and troubleshooting that includes handheld devices
Experience with Help Desk/end-user support experience

Job Responsibility

Provide excellent global technical support, advice, and resolutions of IT issues for end-users across all levels of the Company via the Service Now portal, remotely and face to face
Collaborate and work closely with the USA IT Service Desk Support team supporting your global colleagues
Manage work between regions to cover calls and incidents outside of regional office hours
Track and monitor issues reported by end users to ensure timely resolutions are followed
Escalate issues to the appropriate groups when needed and follow through until completion

What we offer

Competitive salary and benefits package
Opportunities for career growth and development
A fun and dynamic work environment
Product discount
Free onsite parking

Fulltime

2nd line IT Service Desk Support

We are working with our client to add to their Service Desk Team a 2nd line IT S...

Location

United Kingdom , Manchester

Salary:

28000.00 - 33000.00 GBP / Year

Eutopia

Expiration Date

Until further notice

Requirements

Proven commercial experience working in a similar customer facing IT support function
Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
Experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
Experience of having worked in an ITIL v3 or v4 Framework environment

Job Responsibility

Provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp
Provide support by phone and online to their Global employee base

What we offer

Bonus scheme
Ongoing professional development
Support to learn new skills

Fulltime

It Service Desk Technical Support Technician

We are looking for an IT Specialist to join our team. The goal of an IT Speciali...

Location

Canada , Montreal

Salary:

30.49 - 38.11 CAD / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

5+ years related experience
Technical Expertise: A deep and applied knowledge of complex IT systems, processes, and metrics
Operating Systems: Familiarity with Mac, Windows, and Linux operating systems
System Administration: Experience with Active Directory, Microsoft 365, and/or Google Workspace administration
IT Tooling: Exposure to basic administration of Manage Engine, JAMF, Okta, Jira, and Confluence
Scripting & Automation: Scripting capabilities (e.g., PowerShell, BASH) and automation experience using tools like Munki, Puppet, or similar
Cloud Platforms: Familiarity with Google Cloud Platform
Work Schedule: Must be able to accommodate an early start or late finish to support business needs
Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to exercise good judgment, independently assess risk, and make critical decisions
Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for technology and a commitment to continuous learning

Job Responsibility

Onboarding and Learning
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware (laptops, desktops, peripherals) and software
Documentation and Training: Create and update technical documentation, knowledge base articles, and procedural guides for both the IT team and end-users. You will also mentor and train junior technicians/employees to improve their skills
System Administration: Perform system maintenance, patching, and updates to ensure the stability and security of IT systems
Hardware and Software Deployment: Configure, deploy, and maintain new hardware and software for employees, ensuring a smooth and efficient onboarding experience
Helpdesk Management: Help in triaging and resolving helpdesk related requests through our ticketing system
User Profile Management: Assist in supporting user profile management through Active Directory and Okta
Process Improvement: Learn our IT procedures and develop ideas to improve them, helping to streamline and optimize IT procurement and fulfillment
SaaS Solutions: Assist with the rollout of our SaaS (Software as a Service) solutions
Customer Engagement: Engage with IT’s customers to manage changes to key services

It Support Analyst – Service Desk

The IT Support Analyst II is responsible for providing technical support and tro...

Location

United States , Kennesaw

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktop environments and standard business applications
Strong troubleshooting skills across hardware, software, and network connectivity issues
Excellent communication and customer service skills
Ability to work effectively in a fast-paced call center or help desk environment
Experience with ticketing systems and remote support tools preferred

Job Responsibility

Provide Tier II technical support for desktop, laptop, software, hardware, and network issues
Install, configure, and maintain PC hardware, software, and peripheral devices
Respond to user inquiries and troubleshoot technical issues via phone, email, and remote support tools
Guide users through step-by-step troubleshooting in a clear, professional, and user-friendly manner
Escalate complex issues as needed and collaborate with internal IT teams to ensure timely resolution
Document support activities, resolutions, and system updates in the ticketing system
Provide one-on-one end-user assistance and training when required

Fulltime

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...

Location

Canada , Toronto, Ontario

Salary:

50000.00 CAD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post-secondary diploma in Computer Science, Information Technology, or related field
or equivalent work experience
3+ years of technical support experience
Advanced troubleshooting and problem-solving skills
Strong knowledge of IT infrastructure and security protocols
Experience with system and network administration
Proven track record of handling complex technical issues
Excellent project management and documentation abilities
Strong communication and leadership skills
Relevant technical certifications preferred

Job Responsibility

Resolve complex software, hardware, and network issues
Handle escalations from Tier 1 support
Provide expert-level troubleshooting and problem resolution
Manage critical user support requests
Support advanced system configurations and deployments
Assist in maintaining core IT infrastructure
Support network systems and security protocols
Manage system updates and patches
Monitor infrastructure performance and stability
Implement technical improvements and optimizations

What we offer

Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Fulltime

New

1st Line IT Service Desk Analyst

A leading global technology and electronics organisation is seeking a Temporary ...

Location

United Kingdom , Crawley

Salary:

160.00 - 180.00 GBP / Day

TalentHawk

Expiration Date

Until further notice

Requirements

Previous experience in a 1st Line IT Support / Helpdesk role
Familiarity with enterprise ticketing tools (e.g., Freshservice, ServiceNow, or similar)
Working knowledge of: Windows OS and Microsoft Office 365
PC and laptop hardware troubleshooting
Mobile device support (iOS)
Basic understanding of: Active Directory (user account management, password resets)
Remote support tools
Strong troubleshooting skills with the ability to follow structured processes
Proficiency in English

Job Responsibility

Provide IT support via phone, email, ticketing system, or face-to-face
Log, categorise, prioritise, and manage tickets within the company ticketing system (Freshservice)
Diagnose and resolve common issues relating to PCs, laptops, mobile devices, access requests, and standard applications
Take ownership of user issues through to resolution
Provide clear, step-by-step guidance to end users
Maintain and contribute to knowledge base articles
Identify trends, recurring issues, and opportunities to improve support processes

Fulltime

New

It Service Desk Manager

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

Italy , Milan

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Extensive experience leading IT Service Desk or Workplace Technology functions within large organisations
deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms (Google Workspace), and workplace infrastructure
proven experience managing distributed teams
driving service desk transformation
establishing KPIs and governance
implementing automation and self-service strategies
delivering scalable, high-performing support operations
strong commercial and stakeholder management skills
experience owning budgets, vendor management, procurement, sourcing strategies
using data to drive continuous improvement while balancing operational excellence with long-term strategy

Job Responsibility

Lead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain
Own the end-to-end employee technology experience, ensuring workplace services are reliable, scalable, secure, and continuously evolving
Define the strategy for IT support services, oversee service delivery across internal teams and suppliers
Continuously improve workplace technology, enterprise applications, hardware lifecycle management, onboarding, office IT, and user satisfaction
Drive automation, self-service, and knowledge management initiatives
Lead service improvement projects, manage budgets and vendors, develop your team, provide strategic reporting and insights to senior stakeholders

What we offer

Hybrid working
Access to learning resources, mentorship and a growth plan tailored to you
Private healthcare
Gym discounts
Wellbeing programs
Mental health support

Fulltime

New

Service Desk Support

We are seeking a motivated and customer-focused individual to provide first leve...

Location

New Zealand , Rotorua

Salary:

Not provided

Rotorua Lakes Council

Expiration Date

July 09, 2026

Requirements

Relevant IT tertiary qualification or proven equivalent experience
Strong troubleshooting skills
Excellent communication
Customer-centric approach
Attention to detail
High standards of quality
Ability to manage changing priorities

Job Responsibility

Provide first level advice and service to staff
Handle high volume of calls and service requests
Analyse, troubleshoot, and resolve issues
Reduce calls to managed service desk
Support Council's core enterprise application software
Procure, manage, and allocate standard IT hardware and software
Manage mobile phone fleet
Work with IT colleagues to resolve issues
Share knowledge within team
Keep documentation clear and up to date

Fulltime

!

Select Country

It Service Desk Support

Job Responsibility

Requirements

Looking for more opportunities?

It Service Desk Support

IT Service Desk Support

2nd line IT Service Desk Support

It Service Desk Technical Support Technician

It Support Analyst – Service Desk

Technical Support Specialist II, IT Service Desk

1st Line IT Service Desk Analyst

It Service Desk Manager

Service Desk Support

Our AI answers in your language