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IT Service Desk Support

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Skechers

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Location:
United Kingdom , St. Albans

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an IT Service Desk Support, you will provide excellent global technical support, advice, and resolutions of IT issues for end-users. This will be across all levels of the Company via the Service Now portal, remotely and face to face. This role is office based in our St Albans Head Office.

Job Responsibility:

  • Provide excellent global technical support, advice, and resolutions of IT issues for end-users across all levels of the Company via the Service Now portal, remotely and face to face
  • Collaborate and work closely with the USA IT Service Desk Support team supporting your global colleagues
  • Manage work between regions to cover calls and incidents outside of regional office hours
  • Track and monitor issues reported by end users to ensure timely resolutions are followed
  • Escalate issues to the appropriate groups when needed and follow through until completion

Requirements:

  • Relevant degree or proven years of experience in a similar role
  • Focused and able to work independently and as part of a team environment
  • Proficient in managing tasks and following through in a detailed and organised manner
  • Excellent customer service and problem-solving skills
  • Exceptional communication skills and work ethic with the ability to learn new skills quickly
  • Working knowledge of networking
  • Proficiency in all Windows OS/10, MS 2007/2010/2013, Server 2016/2019, Office 365 and various e-mail clients
  • Experience in hardware and software installations, configurations and troubleshooting that includes handheld devices
  • Experience with Help Desk/end-user support experience

Nice to have:

  • Experience in Active Directory user administration, Macintosh and SQL is desirable
  • Experience supporting Aptos Retail POS Systems is desirable
  • Linux experience is desirable
What we offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A fun and dynamic work environment
  • Product discount
  • Free onsite parking

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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