It Service Desk Professional Job at Sport Vision Czechia s.r.o. (Prague)

It Service Desk Supervisor

Hayley Dexis has an exciting opportunity available for an experienced IT profess...

Location

United Kingdom , Halesowen

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in an IT Service Desk or IT Support role, including supervisory or team‑lead responsibilities
Strong working knowledge of Microsoft environments (Windows, Office 365, Active Directory)
Experience with ITSM tools
Ability to prioritise workload in a fast‑paced, evolving environment

Job Responsibility

Oversee day‑to‑day service desk activity, ensuring tickets are triaged, categorised, and progressed correctly
Ensure incidents and service requests meet quality standards and SLA targets
Act as an escalation point for complex or overdue tickets
Ensure professional and timely communication with users
Monitor SLA performance and address breaches proactively
Carry out regular quality checks on tickets, tasks, and communications
Review and validate change requests for accuracy and completeness
Coordinate and chair weekly change meetings
Ensure changes do not conflict and are delivered on schedule
Monitor overdue changes and follow up with responsible team members

What we offer

From 23 days annual leave (plus public/bank holidays)
Training provided through our own Hayley Academy
Company pension
Life Assurance cover (x2 salary)
Invitation to healthcare schemes
Wellness programmes
Uniform and PPE provided
Excellent opportunities and career prospects available

Fulltime

IT Service Desk Analyst

As an IT Service Desk Analyst, you will provide first-line support to the busine...

Location

United Kingdom , Aldershot

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

customer-focused IT professional with experience providing first-line support
comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi-Fi), mobile device management, and security tools such as anti-virus solutions
understanding of IT Service Management principles
ITIL Foundation certification (or willingness to complete it)
strong problem-solving and organisational skills
ability to work independently, manage priorities, and remain calm under pressure
excellent verbal and written communication skills
degree or equivalent in an IT-related subject desirable but not essential

Job Responsibility

Act as the first point of contact for IT services, delivering high-quality first-line technical support in line with ITSM best practices
Log, manage, and resolve incidents and service requests accurately within the ITSM system
Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards
Work collaboratively with the wider IT team and stakeholders to support change management activities
Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required
Adhere to all company and IT policies, including health & safety, security, and data protection

What we offer

25 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Long service recognition
Active local social committees
Regular social events

Fulltime

IT Service Desk Engineer

We’re looking for an IT Service Desk Engineer to join our Service Delivery team....

Location

United Kingdom , London

Salary:

Not provided

Charles Tyrwhitt

Expiration Date

Until further notice

Requirements

Windows operating systems
Microsoft 365 (Office, Teams, Exchange)
Networking basics (DHCP, DNS)
Group Policy
Citrix (XenApp / virtual desktop environments)
Endpoint management (MECM / SCCM / Intune desirable)
PowerShell (basic scripting beneficial)
Customer-focused
Ownership mindset
Collaborative

Job Responsibility

Provide responsive 1st and 2nd line support to colleagues across the business
Log, manage, and resolve incidents and requests with a focus on first-time fix
Keep users informed with clear, professional updates throughout
Identify recurring issues and work towards root cause resolution
Contribute to continuous service improvement and knowledge sharing
Produce clear documentation and user-friendly guides
Build strong working relationships with colleagues at all levels
Work closely with internal teams and third-party suppliers to resolve issues
Support key business systems across retail, warehouse, and office environments
Build, configure, and support laptops, desktops, printers, and thin clients

What we offer

Competitive salary and excellent bonus scheme
Staff Discount from day 1 (also at The White Company)
Hybrid working policy (3-4 days per week in office)
Christmas and summer parties
CT Social Team events

Fulltime

It Service Desk Manager

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

Italy , Milan

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Extensive experience leading IT Service Desk or Workplace Technology functions within large organisations
deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms (Google Workspace), and workplace infrastructure
proven experience managing distributed teams
driving service desk transformation
establishing KPIs and governance
implementing automation and self-service strategies
delivering scalable, high-performing support operations
strong commercial and stakeholder management skills
experience owning budgets, vendor management, procurement, sourcing strategies
using data to drive continuous improvement while balancing operational excellence with long-term strategy

Job Responsibility

Lead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain
Own the end-to-end employee technology experience, ensuring workplace services are reliable, scalable, secure, and continuously evolving
Define the strategy for IT support services, oversee service delivery across internal teams and suppliers
Continuously improve workplace technology, enterprise applications, hardware lifecycle management, onboarding, office IT, and user satisfaction
Drive automation, self-service, and knowledge management initiatives
Lead service improvement projects, manage budgets and vendors, develop your team, provide strategic reporting and insights to senior stakeholders

What we offer

Hybrid working
Access to learning resources, mentorship and a growth plan tailored to you
Private healthcare
Gym discounts
Wellbeing programs
Mental health support

Fulltime

It Service Desk Support

Location

China , Shanghai

Salary:

84000.00 - 90000.00 CNY / Year

Randstad

Expiration Date

September 09, 2026

Requirements

Solid experience in Windows environment support and troubleshooting
Proficiency in managing Microsoft Office 365 applications
Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, Active Directory)
Good command of English (written and verbal)
A strong sense of professionalism and hospitality suitable for a luxury brand
Excellent communication skills with the ability to explain technical concepts to non-technical users
Self-motivated, patient, and able to work effectively in a fast-paced retail environment

Job Responsibility

Desktop & End-User Support: Install, configure, and troubleshoot Windows 10/11 operating systems and hardware (laptops, desktops, printers, and mobile devices)
Office 365 Administration: Act as the subject matter expert for Microsoft Office 365 suite (Teams, Outlook, OneDrive, SharePoint), assisting users with daily productivity challenges
Retail Technical Support: Provide foundational support for boutique IT infrastructure, including POS systems, network connectivity, and digital in-store displays
Incident Management: Log, prioritize, and track all IT requests via the ticketing system, ensuring timely resolution within defined SLAs
Asset Management: Maintain an accurate inventory of IT hardware and software assets
assist in procurement and lifecycle management of equipment
Collaboration: Coordinate with regional or global IT teams to implement local infrastructure projects or security updates

Fulltime

It Service Desk Team Leader

The IT Service Desk Team Leader is responsible for overseeing the day-to-day ope...

Location

United Kingdom , Fareham

Salary:

35000.00 - 40000.00 GBP / Year

Randstad

Expiration Date

July 16, 2026

Requirements

Leadership Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment
Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs)
ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management)
Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Problem-Solving: A logical approach to troubleshooting and the ability to remain calm under pressure during major service outages

Job Responsibility

Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development
Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes
Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams
Quality Assurance: Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy
Reporting: Generate and analyse weekly/monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps
Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service

What we offer

Highly competitive pro-rata salary
Work for a prestigious global luxury brand
Collaborative and supportive work environment

Fulltime

IT Service Desk Technician (Level 1)

As an IT Service Desk Technician (Level 1) for British Engineering Services Grou...

Location

United Kingdom , Manchester

Salary:

26000.00 - 30000.00 GBP / Year

BES Group

Expiration Date

Until further notice

Requirements

Some experience in an IT support, service desk, or customer service environment
Knowledge of Windows 10/11, Microsoft 365, and end-user devices
Exposure to identity and access management (Entra ID/Azure AD)
Understanding of basic IT security principles and patching
Strong troubleshooting and problem-solving skills
Clear and professional communication skills with non-technical users
Ability to manage multiple tasks and priorities effectively
Good attention to detail and documentation skills
A collaborative approach to working within a team
Full UK driving licence and access to your own vehicle (essential)

Job Responsibility

Act as first point of contact for IT support via phone, email, Teams, or service management systems
Log, manage, and progress incidents and service requests accurately
Resolve hardware, software, and Microsoft 365-related issues
Build, configure, and support end-user devices using standard tools and images
Support joiner, mover, and leaver processes, including equipment provisioning and returns
Maintain accurate IT asset records and documentation
Document resolutions clearly to support knowledge sharing and continuous improvement
Escalate more complex issues to relevant teams where required
Assist with knowledge base articles and service improvement activity

What we offer

Starting salary between £26,000 - £30,000, negotiable depending on experience
A flexible working approach
Up to 10% pension contribution
2 x life cover
Enhanced maternity/adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day's holiday for your birthday every year
An extra day's holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme

Fulltime

IT Service Desk Analyst

You will be part of a Global IT Service Desk team driving and maintaining our in...

Location

Lithuania , Vilnius

Salary:

1600.00 - 2700.00 EUR / Month

Magnet

Expiration Date

Until further notice

Requirements

Previous experience in IT Service Desk, IT Support, or a similar technical support role in an English-speaking environment
Strong written and verbal communication skills in English
Good basic IT and PC knowledge
Strong troubleshooting skills and solid knowledge of enterprise software, and common IT infrastructure components is an advantage
Good understanding of user account management, access provisioning, and collaboration tools
Good customer service skills
Strong customer service mindset with the ability to communicate technical topics clearly to non-technical users
Friendly, helpful, proactive, and solution-oriented mindset

Job Responsibility

Responding to Help Desk phone calls in English and tickets from users of our IT systems, ensuring timely and professional resolution of incidents and service requests
Analysing, prioritising, and categorising tickets in Halo, our IT Service Management system, based on business impact and urgency
Resolving a wide range of technical issues independently using your strong troubleshooting skills across hardware, software, systems, and user access-related areas
Supporting and troubleshooting enterprise systems, end-user devices, collaboration tools, and access management solutions
Learning and continuously expanding your knowledge of our legacy and modern IT systems, business processes, and evolving technologies to better support users, including more complex 'how to' queries

What we offer

Health and accident insurance
Extra vacation days
Sick days
Hybrid way of working
Cozy office, snacks, car parking, team buildings, etc.

Fulltime

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It Service Desk Professional

Job Responsibility

Requirements

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