Jobs Remote jobs Sign In

Sport Vision Czechia s.r.o. · IT - Administration

It Service Desk Professional

Czech Republic, Prague · Job Posted May 27, 2026

Job Link Share

Job Responsibility

Manage and coordinate EUC corporate hardware (returns, replacements, shipments)
Provide Major Incident Management support within the EMEA/CET time zone
Serve as the first point of contact for users and handle tickets in Jira Service Desk
Perform remote troubleshooting, diagnostics, and communicate progress clearly
Escalate unresolved issues to higher-level support teams or proper resolution groups
Provide accurate information on IT services using existing documentation
Ensure proper ticket triaging, prioritization, and SLA-aligned communication
Proactively follow up on open cases and escalate when necessary
Identify and suggest process improvements
Actively contribute to documentation efforts and create knowledge base articles
Collaborate closely with other teams (Network, Engineering, etc.)

Requirements

Proven experience in IT Service Desk / IT Support roles
Strong asset management skills
Good knowledge of O365 or Google Workspace
Experience supporting Windows and MacOS environments
Experience resolving AV / conference room issues
Experience supporting C-level executives
Strong English proficiency
Czech language - communicative

Nice to have

Basic networking knowledge (Wi-Fi, cabling, firewall)
Familiarity with ITIL
German language

What we offer

Cooperation with a globally recognized software company
Excellent office location – Prague 8
Hybrid work option after the trial period and after initial onboarding
Attractive salary package, based on experience
5 weeks of vacation
Sick days
Meal allowance
Multisport card option

Sport Vision Czechia s.r.o. - All Job Offers

Prague

It Service Desk Professional

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst

Similar Jobs for

It Service Desk Professional

8 matching positions

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...

Location

Salary

Expiration Date

Until further notice

Requirements

Strong understanding of Windows desktop troubleshooting
Knowledge of networking basics (VPN, DNS, connectivity)
Experience working in a structured service desk environment
Ability to perform remote diagnostics and guide end users effectively
Familiarity with authentication, password management, and user access workflows
Clear communication and professional client-handling skills
Strong documentation habits and attention to detail
Ability to follow processes, SOPs, and compliance guidelines consistently
Comfortable working in a multi-tenant, high-compliance environment
Ability to stay calm under pressure and handle multiple tasks simultaneously

Job Responsibility

Job Responsibility

Manage incoming tickets in the service desk queue
Create a ticket for every call or interaction
Classify issues using correct urgency and impact
Follow defined SLAs for response and resolution
Use standard greeting/closing scripts and follow structured ticket closure procedures
Document all actions, findings, and resolutions clearly
Locate and connect to user devices through the service desk’s remote access system
Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
Transfer files/logs as required and guide users through resolution steps
Use the backup remote support method only when the primary is unavailable

What we offer

Thriving work environment
Opportunities for continuous learning
Chance to work with some of the best minds in the industry

Fulltime

Front Desk Customer Service Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Aliso Viejo

Salary

16.50 - 20.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED required
Some college preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems

Job Responsibility

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Front Desk Customer Service Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Arlington Heights

Salary

14.00 - 16.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Some college preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification required

Job Responsibility

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties. Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff
Checks voicemail and email correspondence and responds in a timely manner

What we offer

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible shifts
Shout awards
Gift cards

Parttime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with the s...

Location

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Job Responsibility

Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Perform all duties at the Front Desk as necessary

What we offer

Employee recognition program
Training opportunities
Equal opportunity employer
Diverse and inclusive work environment

Fulltime

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with succe...

Location

India , Chennai

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required

Job Responsibility

Job Responsibility

Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Perform all duties at the Front Desk as necessary

What we offer

Employee recognition program
Training opportunities
Equal opportunity employer
Inclusive work environment

Fulltime