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Hermeus Logo Hermeus · IT - Administration

IT Service Desk Manager

United States, Los Angeles · Job Posted February 20, 2026
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Requirements

  • 5+ years in IT support or service desk roles, with at least 2 years in a management or team lead capacity
  • Experience managing distributed support operations across multiple office locations
  • Strong working knowledge of Windows, macOS, Linux, and iOS/Android environments
  • Experience with Microsoft Entra ID, Microsoft 365, endpoint management, and identity platforms
  • Familiarity with ticketing systems and project management
  • Demonstrated ability to develop team members and manage performance
  • Availability and willingness to work onsite 5 days a week with flexibility for occasional remote work
  • Ability to obtain a Secret clearance
  • Legal authorization to work for any employer in the United States
  • U.S. person status or eligibility for deemed export licensing due to access to U.S. export-controlled information
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