IT Service Desk Lead

As IT Service Desk Lead, you'll own the day-to-day IT support experience for Mollies across our European offices — starting from Amsterdam. This isn't a traditional ticket-management role. You'll lead a team of Service Desk technicians, set the standard for quality and ownership, and actively shape how IT support operates across a fast-growing international fintech. The work you do directly enables hundreds of people to stay focused, productive, and unblocked. You'll be the primary escalation point for complex end-user issues, the person who spots patterns before they become problems, and the one who drives the improvements that reduce friction across the business. From onboarding and offboarding to SLA performance and knowledge management, you'll have real influence over how IT support scales with Mollie — and the autonomy to make it better.