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Are you a highly organized IT professional with a knack for data reconciliation and large-scale deployment? We are seeking a Laptop Refresh Coordinator to manage a recurring monthly hardware refresh program for over 2,000 employees across multiple regional offices.
Job Responsibility:
Data Reconciliation: Comparing CMDB and Microsoft Intune records to identify and fix discrepancies in user assignments and device status
Operational Coordination: Raising and tracking Jira tickets for Service Desk/IT Ops teams and chasing them through to closure
Logistics Management: Compiling hardware volumes, raising orders with approved vendors, and tracking deliveries across various UK and regional sites
Reporting: Maintaining "clean" trackers and runbooks to ensure audit trails and version control
Requirements:
Proven Experience: Prior background in IT Asset Coordination, Desktop Refresh projects, or IT Operations support
Technical Literacy: Comfort navigating CMDB tools and Microsoft Intune (querying devices/users)
Excel Mastery: Ability to use filters, lookups, and conditional formatting to manage large datasets accurately
Scale Mindset: Experience working across multi-office or multi-region environments rather than a single site
Ticketing Proficiency: Hands-on experience with Jira (or similar) for workflow management