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IT Service Desk Intern

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Cherry Ventures

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Location:
United States , Lexington ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

Xometry is seeking a motivated IT Service Desk Intern to support our IT Service Desk team. You will provide first-level technical support to end-users via Slack, Freshdesk, and in-person, gaining hands-on experience in a fast-paced corporate environment.

Job Responsibility:

  • Provide first-level technical support, including account lockouts, password resets, and access requests
  • Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues
  • Assist with basic network connectivity and VPN support
  • Support the IT equipment lifecycle, including setup, deployment, and configuration
  • Assist with the new hire onboarding and employee offboarding processes
  • Contribute to creating and maintaining technical documentation and knowledge base articles
  • Collaborate with the IT Service Desk and IT Engineering teams on projects
  • Escalate complex issues and maintain a high level of customer service and professionalism

Requirements:

  • Foundational understanding of Windows and macOS
  • Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace)
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset
  • Ability to lift and move computer equipment as needed
  • Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
  • Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
  • Strong verbal and written communication skills
  • A passion for problem-solving and a desire to drive results
  • Ability to provide proof of legal right to work in the United States
  • Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week
  • Provide Unofficial Transcript

Nice to have:

  • Relevant IT coursework or certifications (e.g., CompTIA A+)
  • Exposure to device management (Intune) and identity/access management (Okta)
  • Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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