It Service Desk Graduate

• Provide first-line IT support as part of the IT Service Desk, delivering a customer-focused service in line with ITSM best practices
• Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets
• Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately
• Maintain and update the IT knowledgebase, producing clear technical documentation and user-friendly support guides
• Work collaboratively with the wider IT team and Service Desk Manager, supporting service improvements, customer feedback initiatives, and day-to-day IT operations while adhering to all IT and company policies

• Bachelor's degree (or expected degree) in IT, Computer Science, or a related subject
• enthusiasm for building a career in IT support
• basic grounding in IT fundamentals including Windows operating systems, Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive), cloud concepts such as Microsoft Entra ID, networking basics, mobile device management, and core security principles
• good problem-solving and organisational skills
• strong communication
• customer-focused approach
• ability to work independently or with minimal supervision

Exposure to IT support through internships, placements, part-time or voluntary roles

• 25 annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more
• Life assurance cover
• Long service recognition
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community