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Hunter Douglas Logo Hunter Douglas · IT - Administration

It Service Desk Engineer

Netherlands, Rotterdam · Job Posted June 09, 2026
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Job Description

We are looking for a proactive and customer-focused IT Service Desk Engineer to join our EMEA IT team, based in Rotterdam. Acting as the first point of contact for IT support across the region, you’ll play a key role in delivering high-quality technical services and ensuring an excellent user experience. This role is ideal for someone with a solid foundation in IT support who is keen to grow in a fast-paced, international environment while working within ITIL-aligned processes and modern service management tools.

Job Responsibility

  • Provide 1st and 2nd line support across hardware, software, and network issues
  • Log, troubleshoot, and resolve tickets using Jira Service Management (JSM)
  • Ensure timely resolution in line with agreed SLAs
  • Manage joiners, movers, and leavers (JML processes)
  • Ensure compliance with security policies and SOX requirements
  • Provision, configure, and maintain laptops, desktops, and mobile devices
  • Support patching, vulnerability management, and compliance activities
  • Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications
  • Maintain and enhance knowledge base articles
  • Identify opportunities for automation and process optimisation
  • Escalate complex issues to specialist teams and ensure smooth resolution
  • Collaborate with IT teams across EMEA

Requirements

  • 1–3 years’ experience in an IT service desk or support role
  • Strong knowledge of: Windows 10/11
  • Active Directory
  • Microsoft 365
  • Familiarity with ITSM tools (ideally Jira Service Management)
  • Understanding of ITIL principles
  • Excellent troubleshooting and customer service skills
  • Ability to prioritise tasks and perform under pressure

Nice to have

  • ITIL Foundation certification
  • Experience with Citrix, VoIP systems, or endpoint management tools
  • Exposure to compliance frameworks such as ISO or SOX

What we offer

  • Work in a dynamic, international environment across EMEA
  • Be part of a team driving service excellence and continuous improvement
  • Opportunity to grow your career within a structured ITIL-based organisation
  • Exposure to modern enterprise tools and technologies
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