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IT Service Desk Engineer

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Sumer Law

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Location:
United Kingdom , Newcastle Upon Tyne

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business.

Job Responsibility:

  • Act as the first line of support for IT issues via phone, email, and ticketing systems
  • Troubleshoot hardware, software, and network problems, escalating when required
  • Manage user accounts and access rights in Microsoft 365 and Active Directory
  • Configure and support desktops, laptops, and mobile devices
  • Keep tickets updated and resolved in line with SLAs
  • Assist with IT projects, rollouts, and system improvements

Requirements:

  • Proven experience in an IT support or service desk role
  • Strong knowledge of Windows OS, Microsoft 365, and Active Directory
  • Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP)
  • Familiarity with ITSM tools (ServiceNow, Freshservice, etc.)
  • Excellent troubleshooting and problem-solving skills
  • Customer-focused with strong communication skills

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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