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IT Service Desk Engineer

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Hunter Selection | B Corp™

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Location:
United Kingdom , Gloucester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

I’m seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You’ll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential.

Job Responsibility:

  • Providing 1st and 2nd line technical support to internal users across a range of technologies
  • A mix of desk‑side, remote, and walk‑up IT support duties
  • Working in an ITIL environment

Requirements:

  • Active or recently lapsed NPPV3 clearance (essential)
  • Proven experience in a Service Desk / 1st & 2nd Line Support role
  • Windows 10 / Windows 11
  • Microsoft 365 (Office, Outlook, SharePoint)
  • Active Directory & Exchange
  • Intune and/or SCCM
  • Understanding of ITIL processes (Incident, Problem, Change, Configuration)
  • Experience using ITSM tools (e.g. Assyst or similar)
  • Excellent communication and customer service skills
  • Full UK driving licence

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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