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Vodafone Logo Vodafone · IT - Software Development

It Service Desk & Dcm Engineer

Greece, Pallini - Athens, Attiki · Job Posted April 23, 2026
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Job Description

The role is responsible to manage IT Service Desk and Data Center operational activities 24/7 under shifts, focusing on services availability and providing great customer experience to internal and external customers.

Job Responsibility

  • Administer, monitor, and support all data center solutions and IT infrastructure (internal and external), including system/application monitoring, incident/problem management, ticket handling (L1/L2), escalation based on severity and business impact, and collaboration with other teams
  • Oversee data center facility operations, including physical security, access control, maintenance coordination, and support for internal/external access requests
  • Analyze, design, and implement new data center installations, including capacity planning for power, cooling, space, and weight, and provide input on infrastructure requirements
  • Manage data storage and backup operations, ensuring data protection, access control, and fulfillment of data requests
  • Handle asset lifecycle management (LCM), including decommissioning/removal of equipment and secure destruction of failed or obsolete media (HDDs, backup tapes) via certified partners
  • Produce regular (weekly/monthly) operational and performance reports

Requirements

  • Bachelor's degree in Computer Science, Information Technology or a related field
  • At least 1 year of experience in the Service Desk domain with a proven track record
  • Experience in task management and in ticket recording tool (BMC Remedy ITSM)
  • Strong understanding of Server operating systems (Windows, Linux-Unix), software, and IT infrastructures
  • Familiarity with Networking and cloud solutions
  • Excellent analytical, technical, and problem-solving skills
  • Self-motivated with strong time-management & collaboration skills, with the ability to work under pressure

What we offer

  • Award-winning work environment - certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
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