IT Service Desk / Client Care Analyst Job at Collabera (Chandler)

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

Service Desk Analyst

The Service Desk Analyst is a vital role within Agilisys and this role will be r...

Location

United Kingdom , Rochdale

Salary:

Not provided

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Experience of working within a customer service environment, preferably within IT
Good problem-solving aptitude and skills
A positive analytical attitude to support process and performance improvement
Ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available
Knowledge of current Microsoft Windows computer operating systems
Knowledge of hardware and systems software installation and support
Knowledge of PC hardware components and peripherals
Knowledge of standard business applications e.g. current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients

Job Responsibility

Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT)
Communicate with user by phone, email and via intranet
Deliver a high standard of customer care, by taking ownership of incidents
Take part in IT service improvement
Provide technically accurate solutions to users and customers
Aim to resolve 75% of incidents at first point of contact (75% first time fix), with or without the aid of remote control software
Maintain the accuracy of the SMT and related databases by updating new user information, relocations etc
Update the Knowledgebase by adding articles and supplying new documentation where appropriate
Continuous communication with internal customers to provide updates on incident resolution
Liaise directly with external maintenance suppliers

What we offer

Enhanced Pension Scheme
Health Insurance
Life Assurance
Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
25 days annual leave (with the option to buy more)

Solutions Analyst

As a Solutions Analyst, you are responsible for the delivery and management of t...

Location

United States

Salary:

58000.00 - 63000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
Understanding of clinical workflows in long term care or medical facilities (preferred, not required)
Strong understanding of business workflows and processes within SaaS or enterprise applications
Proven problem-solving skills and the ability to manage customer expectations
Excellent written and verbal communication skills
Comfortable in fast-paced, high-demand environments
Quick learner with strong technical aptitude
detail-oriented, analytical, patient, and an active listener
Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA)
Experience supporting and troubleshooting web-based SaaS applications

Job Responsibility

Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
Troubleshoot technical issues through log analysis, research, and problem recreation
Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
Leverage and contribute to the internal knowledge base to improve support efficiency
Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

Solutions Analyst - Financial

Your focus is on providing an exceptional customer experience while handling tec...

Location

United States

Salary:

26.00 - 30.00 USD / Hour

PointClickCare

Expiration Date

Until further notice

Requirements

Post-secondary education required
Experience supporting and trouble-shooting web-based software applications
Preference for those with experience using diagnostic tools to help resolve customer issues
Understand the business processes and practices within a long-term care or medical facility
Strong, demonstrable problem-solving skills
Excellent communication skills, written and oral
Energized and motivated by a fast paced, dynamic, high demand working environment
Demonstrated ability to multi-task, prioritize, and manage customer expectations
A quick learner with acumen for software and technology
A patient and active listener who is detail-oriented

Job Responsibility

Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
Effectively use and search the knowledge base, occasionally contributing new or updated content
Meet or exceed established service delivery guidelines and key performance indicators
Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

What we offer

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

Fulltime

New

University Intern - Food & Beverage Service

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

Indonesia , Bali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must be a current college or university student

Fulltime

New

Warehouse Supervisor

The Warehouse Supervisor - PM Shift must be proactive, self-motivated, and team-...

Location

United States , Arlington

Salary:

Not provided

Mowi Poland

Expiration Date

May 25, 2026

Requirements

Minimum 3 years of experience in logistics or supply chain management
Previous warehouse supervisory experience with a proven ability to direct and coordinate operations
Knowledge of warehouse software systems and proficiency in MS Office
Ability to input, retrieve, and analyze data
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Ability to lift 20–30 pounds as needed
Ability to work in a refrigerated environment
Availability outside normal business hours, including weekends and evenings
Bachelor’s Degree in Business Administration, Logistics, or related field preferred

Job Responsibility

Provide leadership to ensure efficient coordination and execution of workflow throughout the warehouse, consistently prioritizing safety, sanitation, cost control, productivity, accuracy, teamwork, and customer satisfaction in line with facility goals
Oversee inventory control functions and procedures, including cycle counts, product rotation and recall, training, customer claims and requests, and record keeping
Provide hands-on leadership in the ongoing development of assigned personnel and teams
Maximize the utilization of all USCS warehouse support systems and tools, including RF equipment, and recommend opportunities for continuous improvement
Ensure all warehouse sanitation, safety, and security activities are performed in full compliance with USCS, OSHA, government regulations, and industry standards
Collaborate with Management and Customer Service to ensure all requirements and requests are handled in a highly professional manner
Optimize warehouse activities to meet established financial goals, making recommendations to the Administrator and Plant Manager for operational or capital improvements
Develop strong working relationships at all levels within the USCS team, providing leadership and communication to support individual and team performance
Attend or conduct plant, customer, or training meetings as needed
Travel may be required

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Oro Valley

Salary:

17.15 - 27.15 USD / Hour

CVS Health

Expiration Date

May 23, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Farm Guest Service Assistant

Join us as a Farm Guest Service Assistant to feel empowered by career growth opp...

Location

Fiji

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Relevant experience in a similar role
Working rights in Fiji
Bring a warm, friendly, and professional approach to every guest interaction
Have strong communication skills and enjoy guiding and educating visitors
Are comfortable working indoors and outdoors in varying conditions
Are proactive, willing to assist with farm tasks, and show initiative
Can work flexibly, including weekends or special events where required
Are dependable, trustworthy, and committed to delivering high‑quality service
Have previous experience in hospitality, tourism, customer service, or related areas (advantageous but not essential)

Job Responsibility

Welcome and assist guests upon arrival, ensuring a warm, friendly, and professional first impression
Support the coordination of guest bookings, farm tours, and activities
Guide visitors through farm experiences, providing information about produce, animals, and sustainability practices
Assist with hands‑on farm activities as needed to enhance guest engagement
Maintain cleanliness and presentation of guest areas, pathways, and activity stations
Support farm events, tastings, workshops, or farm‑to‑table experiences
Respond to guest questions or concerns promptly, ensuring a positive and memorable experience
Collaborate with farm staff to ensure smooth daily operations and guest flow

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

IT Service Desk / Client Care Analyst

Collabera

Location:
United States , Chandler

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

Expiration:
April 22, 2026

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Location:United States , Chandler

Category:IT - Administration

Contract Type:Not provided

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Job Description:

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Expiration:April 22, 2026

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Location:
United States , Chandler

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IT - Administration

Contract Type:
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Job Posted:
March 25, 2026

Expiration:
April 22, 2026