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We currently have a permanent position available for an IT Service Desk Analyst / Batch Operator within our IT Service department. The successful candidate will be someone with good personal and communication skills, with a desire to make things better and the proven technical ability to make that happen. The role combines day–to-day resolution of requests for support from our users – located both here on the Isle of Man and internationally, supporting our most critical systems, to make sure they’re ready for our growing business to use on a daily basis.
Job Responsibility:
Providing first- and second-line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by our users across seven countries, interacting with our technical teams and suppliers to ensure a prompt restoration of service
Providing out of hours Batch Operator and other operational Support on a rota / agreed basis
Maintaining knowledge articles, policy & procedure documentation to the required standard
Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds
Requirements:
A minimum 2 years relevant Service/Help Desk experience or an equivalent role
Self-Motivation, positive attitude to change, and able to work individually or as part of a team
Customer Service experience, face to face, remotely and over the phone
Good analytical, troubleshooting and listening skills
Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory, and working with modern Service Management toolsets
Clean driving licence
Nice to have:
An ITIL Foundation qualification
Experience working in a Financial Services environment
What we offer:
28 days holiday plus UK bank holidays
Generous discretionary bonus scheme
Voluntary “double matching” pension scheme
Private medical insurance (after qualification period)