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IT Service Desk Analyst / Batch Operator

International Financial Group Ltd

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Location:
Isle of Man , Douglas

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We currently have a permanent position available for an IT Service Desk Analyst / Batch Operator within our IT Service department. The successful candidate will be someone with good personal and communication skills, with a desire to make things better and the proven technical ability to make that happen. The role combines day–to-day resolution of requests for support from our users – located both here on the Isle of Man and internationally, supporting our most critical systems, to make sure they’re ready for our growing business to use on a daily basis.

Job Responsibility:

  • Providing first- and second-line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by our users across seven countries, interacting with our technical teams and suppliers to ensure a prompt restoration of service
  • Providing out of hours Batch Operator and other operational Support on a rota / agreed basis
  • Maintaining knowledge articles, policy & procedure documentation to the required standard
  • Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds

Requirements:

  • A minimum 2 years relevant Service/Help Desk experience or an equivalent role
  • Self-Motivation, positive attitude to change, and able to work individually or as part of a team
  • Customer Service experience, face to face, remotely and over the phone
  • Good analytical, troubleshooting and listening skills
  • Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory, and working with modern Service Management toolsets
  • Clean driving licence

Nice to have:

  • An ITIL Foundation qualification
  • Experience working in a Financial Services environment
What we offer:
  • 28 days holiday plus UK bank holidays
  • Generous discretionary bonus scheme
  • Voluntary “double matching” pension scheme
  • Private medical insurance (after qualification period)
  • Life assurance
  • Income protection
  • Free car parking
  • On site gym

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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