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We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months. Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department.
Job Responsibility:
Provide first-line technical support
Apply technical understanding to categorise incidents accurately
Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge)
Assist with basic device configuration and setup
Maintain asset register and support asset lifecycle processes
Support college events with IT Support and bookings and Open Days
Requirements:
Good working knowledge of IT
Awareness/knowledge of contemporary operating systems
Willingness to undertake and successfully complete a Level 3 IT Support Apprenticeship
Display values, attitudes, and behaviours consistent with the Catholic Ethos of the College
Commitment to equality/diversity and the safeguarding of young people and vulnerable adults
What we offer:
Generous Pension schemes for both teachers and support staff
Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff
Time off at Christmas in line with the college holidays, usually around 2 weeks
Genuine commitment to staff health and wellbeing
Access to a salary sacrifice electric vehicle scheme
Access to the Cycle to Work Scheme and Techscheme
Free use of the on-site gym
Access to professional development and the opportunity to undertake professional qualifications through apprenticeships