IT Service Desk Agent

• Serve as the first point of contact for technical issues faced by internal users
• Provide daily support for hardware, software, and systems both on-site and remotely
• Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
• Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
• Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
• Participate in IT initiatives, rollouts, and system upgrades as required

• Bachelor's degree in Computer Science or a related field
• +2 years of experience in an IT Service Desk, Support, or Helpdesk environment
• Strong verbal and written communication skills in English
• Good knowledge of remote support tools and IT ticketing systems
• Strong organizational, communication, and problem-solving skills
• Ability to multitask and coordinate with multiple departments

Experience with SMAX

• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance Plan
• Pension Plan
• Preferential household electricity plan