IT Service Desk Agent Job at Metlen Group (Athens)

IT Service Desk Agent

IT Service Desk Agent position in the Information Technology & Digital Strategy ...

Location

Greece , 51km Lamias-Amfissas National Road (European Bauxite facilities)

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or a related field
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment
Strong verbal and written communication skills in English
Good knowledge of remote support tools and IT ticketing systems
Strong organizational, communication, and problem-solving skills
Ability to multitask and coordinate with multiple departments

Job Responsibility

Serve as the first point of contact for technical issues faced by internal users
Provide daily support for hardware, software, and systems both on-site and remotely
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
Participate in IT initiatives, rollouts, and system upgrades as required

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Preferential household electricity plan

Fulltime

Group IT Service Desk Agent

Keep a Global Business Moving Through Great IT Support Group IT Service Desk Ag...

Location

United Kingdom , Brentford End

Salary:

28000.00 - 33000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in 1st line IT support
Strong troubleshooting mindset
Clear written and verbal communication skills
Confidence supporting non-IT users in a professional and approachable way
Ability to manage ticket volumes and stay organised under pressure
Strong customer focus and a proactive attitude

Job Responsibility

Provide first-line support to users experiencing technical issues through walk-ups, Teams, live chat, phone and email
Handle issues such as login and access problems, software installations, hardware provisioning and account administration
Use remote desktop tools to support users working off-site or remotely
Troubleshoot and resolve technical issues efficiently, escalating where necessary
Maintain clear and effective communication with users, keeping them updated on issue status, expected resolution times and next steps
Develop and maintain a knowledge base of common issues and solutions to improve response times and self-service capability
Support effective system monitoring and contribute to a high-quality user support experience

What we offer

30 days holiday plus Bank Holidays
5% Contributory Pension scheme
Family life assurance (3x salary)
Private healthcare from day 1
Enhanced maternity and paternity pay
Cycle to work scheme
Learning and career development support
Employee recognition programme
Corporate discount scheme
Retail discounts and cashback

Fulltime

Agent L2 Service Desk IT

We are seeking a skilled individual to support timely and efficient resolution o...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

At least two years of hands‑on professional experience in an IT Support team
Proven experience managing incidents related to: Network drives (SSP)
Printing
Intranet/SharePoint/Teamroom
Outlook/Exchange/OWA
Lync Telephony
Proficient in English (spoken and written), with the ability to participate in meetings and produce documentation
Advanced proficiency in Italian (C1 or above)
English level B2 or above

Job Responsibility

Resolve IT issues and work collaboratively with other technical groups to ensure timely solutions
Collect data required for internal reporting
Ensure adherence to agreed contractual service quality levels (SLAs)
Improve first‑call resolution rates by sharing knowledge with Level 1 agents
Provide continuous suggestions to enhance processes and service performance
Handle calls during high‑volume periods to support operational targets and contractual requirements
Work in extended shifts based on business needs

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

New

Butler Service Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Moving about their space and doing what needs to be done
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience
Creating a safe work place

Fulltime

Service Desk Agent

Provide first-line technical support to Alter Domus users as part of a global, m...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
1–3 years of experience in IT Service Desk / Technical Support
ITIL Foundation certification (preferred but not mandatory)
Experience with ITSM and ITIL framework
Strong communication and customer service skills
Ability to work in a fast-paced, global environment
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Handle incoming tickets (Service portal, calls, chats, emails) in line with SLA targets
Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management)
Resolve L1 incidents and fulfil standard service requests
Perform initial triage and escalate unresolved issues to L2/L3 teams
Deliver high-quality customer service and maintain strong communication
Provide regular updates to users on ticket status
Ensure First Contact Resolution (FCR) wherever possible
Follow ITIL-based Incident, Request, and Knowledge Management processes
Maintain accurate ticket documentation and audit trails
Adhere to shift schedules and coverage requirements (24x5 / 24x7 as applicable)

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Service Desk Agent

Provide first-line technical support to Alter Domus users as part of a global, m...

Location

Malta , Birkirkara

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
1–3 years of experience in IT Service Desk / Technical Support
ITIL Foundation certification (preferred but not mandatory)
Experience with ITSM and ITIL framework
Strong communication and customer service skills
Ability to work in a fast-paced, global environment
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Handle incoming tickets (Service portal, calls, chats, emails) in line with SLA targets
Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management)
Resolve L1 incidents and fulfil standard service requests
Perform initial triage and escalate unresolved issues to L2/L3 teams
Deliver high-quality customer service and maintain strong communication
Provide regular updates to users on ticket status
Ensure First Contact Resolution (FCR) wherever possible
Follow ITIL-based Incident, Request, and Knowledge Management processes
Maintain accurate ticket documentation and audit trails
Adhere to shift schedules and coverage requirements (24x5 / 24x7 as applicable)

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Access to Alter Domus Academy with six learning zones and resources from LinkedIn Learning

Fulltime

Service Desk Agent

As an IT Service Desk Agent, you provide first-line support to ensure IT systems...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

First experience in IT Service Desk or Call Center (asset)
Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange
Strong communication and organisational skills
Team player with a strong customer-service mindset

Job Responsibility

Provide first-line support to ensure IT systems run smoothly and efficiently
Resolve technical issues
Support end users
Contribute to continuous improvement through collaboration and feedback

What we offer

Extensive career development opportunities
Access to Sopra Steria Academy
Dynamic network of 56,000 professionals
Wide array of offices to explore

Fulltime

Service Desk Agent With Italian/Spanish

Start your journey in the IT world with a Global Leader! Are you looking for a c...

Location

Poland , Katowice

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Good written and oral communication skills in English and very good knowledge of Italian/Spanish
Fundamental computer user knowledge (MS Office, Windows, basic PC networking)
Ability to build empathy with users and communicate technical solutions in a clear, understandable way
Analytical and logical thinking with a strong drive to resolve issues effectively
Excellent time management skills and the ability to work under pressure in a dynamic environment
A flexible approach and the willingness to cooperate within a global, diverse team

Job Responsibility

Acting as the first line of support for users regarding routine and non-routine IT incidents and requests (e.g., password resets, software troubleshooting)
Receiving, logging, classifying, and prioritizing all incoming calls and tickets
Performing 1st line diagnosis and providing immediate resolutions for hardware and software issues whenever possible
Routing unresolved incidents to appropriate resolver groups and following up until the issue is closed
Maintaining precise records of calls, including asset details, troubleshooting steps, and user satisfaction
Identifying recurring issues and flagging successful resolutions to be added to the internal Knowledge Base

What we offer

Unique "Internal First" promotion policy
Nearly 100% remote work
2 paid "happy hours" per month (3 extra days off per year)
Additional day off after using holiday entitlement
Holiday allowance
Referral program bonus
Private medical care
Group life insurance
24/7 Employee Support Program
Free e-learning platforms

Fulltime

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