IT Service Desk Agent Jobs

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Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Senior Agent, Butler Service Desk

Senior Agent position for Butler Service Desk at The St. Regis Macao, responsibl...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

IT Service Desk Agent

IT Service Desk Agent position in the Information Technology & Digital Strategy ...

Location

Greece , 51km Lamias-Amfissas National Road (European Bauxite facilities)

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or a related field
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment
Strong verbal and written communication skills in English
Good knowledge of remote support tools and IT ticketing systems
Strong organizational, communication, and problem-solving skills
Ability to multitask and coordinate with multiple departments

Job Responsibility

Serve as the first point of contact for technical issues faced by internal users
Provide daily support for hardware, software, and systems both on-site and remotely
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
Participate in IT initiatives, rollouts, and system upgrades as required

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Preferential household electricity plan

Fulltime

German Service Desk Agent

If you're looking to develop your professional career in technical support while...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2025

Requirements

Ability to identify customer needs and resolve issues
Results-oriented, highly organized
Team player, ability to collaborate effectively in an international, multicultural environment, and think outside the box
Tech experienced, familiar and active on Social Media, Sales Mindset
Native level in German
Advanced English knowledge
PC literacy

Job Responsibility

Act as a technical service point in 2nd Level Support
Maintain solid customer relationships with German customers abroad by handling questions with speed and professionalism
Respond and record customer inquiries raised through inbound calls
Troubleshoot and resolve common technical problems
Delight customers with your knowledge and expertise in order to exceed their expectations

Fulltime

Service Desk Agent

As an IT Service Desk Agent you have both the long and broad views to ensure IT ...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Degree in computer science or a relevant equivalent experience
1-2 years, junior
English, French, Luxembourgish and German required
ITIL qualification is preferable but not essential
Knowledge in Windows & Linux Environment (Active Directory, SCCM, …), Citrix Xen App (reset profile, kill session, …), VMware basic understanding, MS Office (Marco, VB), Veeam or other backup tools, Network understanding (VLAN, DNS, …)
Excellent communication skills
Excellent organisational skills
Team player
First IT Service Desk and/or Call Center experience is considered as an asset
Basic User & Security Group Active Directory administration

Job Responsibility

Effective management of service desks
Implementation of continuous improvement strategies
Resolve technical issues
Optimise performance
Implement appropriate solutions
Improve systems with feedback from other users

What we offer

Access to Sopra Steria training and personal development academy
Company car lease or mobility budget
Company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
Competitive salary
26 holiday days

Fulltime

Welcome Desk Agent

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to exper...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Original, innovative, and always looking towards the future of what's possible
Tuned-in, up-for-anything spirit

Job Responsibility

Ignite Curiosity, Expand Worlds
Open doors and open minds
Bring guests' passions to life through Whatever/Whenever service philosophy

Fulltime

Front Desk Agent

Front Desk Agent position at JW Marriott Hotel Macau processing guest check-ins ...

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Community work environment
Luxury environment

Fulltime

Front Desk Agent

Front Desk Agent position at The Ritz-Carlton Portland focused on creating memor...

Location

United States , Portland

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Giving guests a smooth check-in and check-out
Building memorable and unique experiences
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Ensuring transactions feel like part of the experience
Delivering the Gold Standards of The Ritz-Carlton graciously and thoughtfully every day

What we offer

Chance to be proud of the work you do
Opportunity to begin your purpose
Belong to an amazing global team
Become the best version of you
Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment

Fulltime

IT Service Desk Agent

Metlen Group

Location:
Greece, Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 19, 2025

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