IT Service Desk Agent, Metlen Group

IT Service Desk Agent

Metlen Group

Location:
Greece, Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an IT Service Desk Agent to join our Information Technology & Digital Strategy team based in Athens. Your role will encompass serving as the first point of contact for technical issues faced by internal users, providing daily support for hardware, software, and systems both on-site and remotely, managing service requests and incidents via ticketing systems, performing troubleshooting on various systems, collaborating with external vendors and internal IT teams, and participating in IT initiatives, rollouts, and system upgrades as required.

Job Responsibility:

Serve as the first point of contact for technical issues faced by internal users
Provide daily support for hardware, software, and systems both on-site and remotely
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
Participate in IT initiatives, rollouts, and system upgrades as required

Requirements:

Bachelor's degree in Computer Science or a related field
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment
Strong verbal and written communication skills in English
Good knowledge of remote support tools and IT ticketing systems
Strong organizational, communication, and problem-solving skills
Ability to multitask and coordinate with multiple departments
Experience with SMAX is considered a plus

Nice to have:

Experience with SMAX

What we offer:

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Modern and dynamic work environment with opportunities for professional growth

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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