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Randstad Logo Randstad · IT - Administration

It Service Delivery Manager

United Kingdom, London · Job Posted May 28, 2026
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Job Description

Are you a proactive, service-focused IT professional with a passion for continuous improvement? We are seeking an experienced IT Service Delivery Manager to oversee our day-to-day IT services, manage external support partners, and ensure a high-quality, secure, and responsive IT environment across the entire business. If you have top-tier stakeholder management skills and love driving service excellence, this is the perfect opportunity for you!

Job Responsibility

  • Oversee and optimize the day-to-day delivery of all IT services across the organization
  • Lead, manage, and collaborate with external support partners to ensure strict SLA compliance
  • Maintain a highly secure, stable, and agile IT infrastructure
  • Build strong, trust-based relationships with internal teams and key business stakeholders
  • Identify areas for operational growth, implement best practices, and drive IT efficiency

Requirements

  • Proactive, service-focused IT professional with a passion for continuous improvement
  • Top-tier stakeholder management skills and love driving service excellence
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