IT Service Delivery & Incident Management Specialist Job at Service Stream (Melbourne)

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Cash Management Solutions Specialist

We are looking for a Cash Management Solutions Specialist to join our Inetum Tea...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Academic background in Finance, Business Administration or related field
+6 years in Customer Service/Account Management in Financial Services, IT Support or Project Management roles (in Banking environment is a plus) or other relevant experience
Strong orientation towards the customer, goals, and results
General IT and Cash Management products knowledge
Fluency in English (mandatory)
Proficiency in MS Office, especially Excel
Excellent communication skills

Job Responsibility

Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions
Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support
Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered
Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively
Adheres to internal controls and reports key updates to the Team Leader
Contributes to the evolution of Cash Management services and shares the expertise across teams

What we offer

Hybrid work with 2/3 days in the office in Lisbon per week

Fulltime

New

Senior Associate Managed Services Client Delivery Specialist

The Senior Associate Managed Services Client Delivery Specialist at NTT DATA is ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Passionate about service delivery with a strong ability to manage a coordinated delivery of service

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...

Location

United Arab Emirates , Dubai

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in IT support or IT operations roles
Familiarity with IT service management tools and processes (e.g., ITIL framework)
Hands-on experience with troubleshooting hardware, software, and network issues
Proficiency with operating systems (Windows, Linux, macOS) and common office applications
Knowledge of network protocols, cloud services, and virtualization technologies
Basic understanding of cybersecurity principles and practices
Fluency in English required
Ability to work independently and collaboratively in a fast-paced environment
Strong customer service orientation and interpersonal skills

Job Responsibility

Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
Respond to and resolve incidents and service requests in a timely and efficient manner
Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
Monitor IT systems and applications to ensure performance and availability
Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
Identify and address potential system vulnerabilities and inefficiencies
Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
Ensure adherence to service level agreements (SLAs) and organizational standards
Contribute to the development and maintenance of IT support documentation and knowledge bases
Analyze recurring issues and recommend process improvements to enhance IT service delivery

What we offer

A dynamic and challenging environment that encourages growth and learning
Opportunities to shape the future of our industry and make a significant impact on our company's business
A collaborative culture that values innovation, integrity, and inclusivity
Competitive compensation packages, including health benefits etc.

New

Managed Services Client Delivery Specialist

The Managed Services Client Delivery Specialist at NTT DATA is a pivotal role re...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Relevant ITIL certification preferred
Relevant project management certification (for example, PMP) is preferred
Seasoned demonstrated experience in a managed services and/or support services environment
Seasoned demonstrated experience in managed services - service delivery and client management
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Seasoned demonstrated experience in monitoring contract performance
Seasoned demonstrated experience in managing service delivery projects for clients
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

New

Service Delivery Specialist

The Service Delivery Specialist at NTT DATA is a pivotal role focused on managin...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Ability to establish strong relationships with internal stakeholders and external clients
Seasoned ability in managing coordinated delivery of service
Excellent written and verbal communication skills

Job Responsibility

Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
Performs client facing service activation activities and support the GDC in service activation completion
Responsible for operations performance, including - Service Improvement Plans
Establishes, monitors and reports Service Delivery Reports
Escalation management and Reporting
Meeting management with clients
Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
Change Management – manages and owns all RoE changes
Service First - owns Service First asset verification and contract status
Vendor Backout - manages backout issues with Vendor

Fulltime

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Columbus

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Pittsburgh

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

IT Service Delivery & Incident Management Specialist

Service Stream

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Service Delivery & Incident Management Specialist

Service Desk Manager

Cash Management Solutions Specialist

Senior Associate Managed Services Client Delivery Specialist

IT Operations Service Specialist

Managed Services Client Delivery Specialist

Service Delivery Specialist

Service Delivery Manager

Service Delivery Manager

IT Service Delivery & Incident Management Specialist

Service Stream

Location:Australia , Melbourne

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Service Delivery & Incident Management Specialist

Service Desk Manager

Cash Management Solutions Specialist

Senior Associate Managed Services Client Delivery Specialist

IT Operations Service Specialist

Managed Services Client Delivery Specialist

Service Delivery Specialist

Service Delivery Manager

Service Delivery Manager

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
January 20, 2026