IT Service Delivery Consultant Senior (MOC Technician)

• Reimage, ticketing system, troubleshoot, and general IT support within the Maritime Operations Center
• Assist the field services technicians on-site
• Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability
• Leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives
• Primary areas of responsibility will be within the areas of incident, problem, change, and availability management
• Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization

• Ability to obtain and maintain a TS/SCI CI Poly
• 5+ years of experience
• Security+ CE
• Strong onsite IT Support (HW/SW and networking issues)
• Preferably experience within a Maritime Operations Center (MOC) or similar

Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies

• Medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and other perks to associations that include CompTIA and IIBA
• Dedicated customer service team
• Certified Career Coach