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Bombardier Logo Bombardier · IT - Administration

IT Service Delivery Analyst

United Arab Emirates, Abu Dhabi · Job Posted March 21, 2026
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Job Description

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility

  • Interface with local business units/functions daily on site in Abu Dhabi and support the sister site in Dubai
  • Act as escalation point for all BIS (IT) Services, driving operational performance and stable operations
  • Support BIS (IT) Functions and Services for UAE and APAC
  • Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution
  • Develop and maintain a positive working relationship with our Suppliers, the Business and BIS (IT) Teams
  • Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes

Requirements

  • University degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience
  • 5 to 10 years of IT Service Management experience
  • Well-developed organizational and time management skills, including the ability to manage multiple tasks simultaneously with attention to details, and work independently within the IT Policies and Standards defined
  • 5 to 10 years of relevant working experience in IT Technical Support or Customer facing functions
  • IT generalist skills
  • Strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community
  • Excellent customer service with a focus on problem solving and getting results
  • Ability to manage relationships and deliverables within a global team
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