IT Service & Customer Success Manager Job at Randstad (Tokyo)

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Service Manager

We are offering a contract employment opportunity for a Customer Service Manager...

Location

United States , North Augusta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Avaya CMS
Familiarity with Customer Relationship Management (CRM) software
Knowledge of Enterprise Resource Planning (ERP)
Experience with ERP Solutions
Proficiency in 'About Time' software
Ability to handle Answering Inbound Calls
Auditing skills
Experience in Billing Functions
Familiarity with Cash Activity

Job Responsibility

Oversee the processing of customer credit applications
Maintain comprehensive and accurate records of customer credit
Monitor customer accounts and take appropriate action when necessary
Handle customer inquiries, providing timely and effective resolutions
Ensure a detail oriented demeanor and positive attitude in all customer interactions
Work independently and as part of a team in a fast-paced environment
Navigate shifting priorities successfully
Utilize proficiency with Windows and Microsoft Office Suite for various tasks
Manage CRM and ERP solutions for customer service operations
Perform regular auditing and manage billing functions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Principal Customer Success Manager

Drive business value and innovation in the financial services industry, shaping ...

Location

Japan , Tokyo (東京23区)

Salary:

14000000.00 - 18000000.00 JPY / Year

Randstad

Expiration Date

March 25, 2026

Requirements

15+ years of work experience in a related field
Extensive experience working with organizations in the financial services industry
Deep Financial Services industry expertise including markets and industry trends
Strong understanding of compliance and regulatory topics (e.g., MiFID, GDPR, AML, KYC, PSD2)
Ability to drive effective conversations at the C-level
Strong consulting skills and proven results working as a Trusted Advisor
In-depth knowledge of business processes (Sales, Marketing, Service, Support)
Strong knowledge of product and platform features, capabilities, and best use
Business level English skill

Job Responsibility

Leveraging customer success methodology to help customers achieve business objectives
Building and nurturing C-level relationships across accounts
Evangelizing the capabilities of the company's platforms across all Clouds and Services
Identifying risks to customers achieving their goals and building mitigation plans
Driving industry best practices and the evolution of product functionality

What we offer

Health insurance
Pension insurance
Employment insurance
Saturdays, Sundays, and holidays off
Included 2M bonus

Fulltime

Enterprise Customer Success Manager

Atlassian is looking for an Enterprise Customer Success Manager to help customer...

Location

United States , San Francisco; New York; Austin; Mountain View

Salary:

120800.00 - 194100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise, and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

As a Customer Success Manager you will be responsible for driving customer reten...

Location

United States , San Francisco

Salary:

106000.00 - 125000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

1-3 years of client-facing customer success/sales/account management/customer service experience
General knowledge of software applications i.e. Salesforce, Google Apps, etc.
Strong customer focus, you care about your customers and view their success as your own
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Acute attention to detail to track high-volume tactical program elements across multiple customers
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Learn quickly and are excited to take on challenging new projects
Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success

Job Responsibility

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Manager

As a Customer Success Manager you will be responsible for driving customer reten...

Location

United States , Denver

Salary:

90000.00 - 106000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

1-3 years of client-facing customer success/sales/account management/customer service experience
General knowledge of software applications i.e. Salesforce, Google Apps, etc.
Strong customer focus, you care about your customers and view their success as your own
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Acute attention to detail to track high-volume tactical program elements across multiple customers
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Learn quickly and are excited to take on challenging new projects
Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success

Job Responsibility

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

IT Service & Customer Success Manager

Randstad

Location:
Japan , Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 09, 2025

Expiration:
November 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Service & Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Service Manager

Senior Principal Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

IT Service & Customer Success Manager

Randstad

Location:Japan , Tokyo

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 09, 2025

Expiration:November 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Service & Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Service Manager

Senior Principal Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Location:
Japan , Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
May 09, 2025

Expiration:
November 30, 2026