IT Service & Customer Success Manager, Randstad

IT Service & Customer Success Manager

Randstad

Location:
Japan, Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

7500000.00 - 12000000.00 JPY / Year

Save Job

Apply Position

Job Description:

Lead enhancement, modification, and operation of new frameworks and update incident management processes. Work in a highly diverse engineering team, with an international work environment. Opportunity to redefine service quality standards and improve system operations.

Job Responsibility:

Lead enhancement, modification, and operation of new frameworks and update incident management processes
Work in a highly diverse engineering team, with an international work environment
Opportunity to redefine service quality standards and improve system operations

Requirements:

5+ years of IT Service Management experience, including 3+ years in system monitoring and incident management
Strong knowledge of ITIL frameworks and best practices
Experience using IT Service Management (ITSM) tools
Able to communicate with engineers in English regarding system incidents and clearly explain the situation to non-engineering business teams
Language Proficiency: Fluent Japanese and Business-level English required

What we offer:

健康保険
厚生年金保険
雇用保険
25% bonus

Additional Information:

Job Posted:
May 09, 2025

Expiration:
November 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.