IT Service & Customer Success Manager Job at Randstad (Tokyo)

New

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

New

Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...

Location

France , Paris

Salary:

Not provided

Breega

Expiration Date

Until further notice

Requirements

At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
Solid project management and methodological skills
Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
In-depth understanding of key performance indicators in the hospitality sector
Proficiency in Microsoft Excel and data manipulation
Be familiar with hospitality SaaS solutions and agile development methods
French (Native speaker or minimum C1) mandatory
English (Native speaker or minimum C1) mandatory

Job Responsibility

Work with new customers to ensure successful onboarding, including product setup, training, and support
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
Analyze customer data to identify trends and opportunities for improvement
Identify opportunities to upsell to existing customers

New

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...

Location

United Kingdom , London

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You have some client facing experience and the intention to progress your career in customer success
You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Job Responsibility

Own client renewals, retention and net retention targets for your customers within larger groups
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

New

ETRM Customer Success Manager

Small but rapidly growing Energy Trading & Risk Management (ETRM) software house...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

2-5 years experience working in either an E/CTRM BA or Support related role or could be working in a Commodity Trading Trade Support Analyst role
Strong energy or commodity trading experience working either for a rival software house, services consultancy or energy trading house
Fantastic communication skills
Ability to help manage clients

Job Responsibility

Working in a highly client facing, relationship-focused role working with existing clients
Ensuring client satisfaction
Helping solve problems
Liaising with internal teams where needed

What we offer

bonus

Fulltime

New

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

New

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

health and wellbeing resources
paid volunteer days

New

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Job Responsibility

Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

New

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

India

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives

Fulltime

IT Service & Customer Success Manager

Randstad

Location:
Japan , Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 09, 2025

Expiration:
November 30, 2026

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IT Service & Customer Success Manager

Randstad

Location:Japan , Tokyo

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 09, 2025

Expiration:November 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Service & Customer Success Manager

Customer Service and Solutions Manager

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Customer Success Global Shared Services Coordinator

Location:
Japan , Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
May 09, 2025

Expiration:
November 30, 2026