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It Service Coordinator

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Babel Profiles

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Location:
Spain , Barcelona

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Would you be interested in working in one of Europe’s leading consumer electronics retailer companies based in the heart of Barcelona? We have a fantastic opportunity for you in a multicultural, young, and dynamic environment! Our client is looking for an enthusiastic IT Service Coordinator to join their IT Operations team. This role is perfect for someone passionate about IT operations, data analysis, and service excellence. The selected candidate will work closely with product teams and country organizations, developing role-based dashboards and monitoring key IT operational KPIs to drive continuous improvement, among others.

Job Responsibility:

  • Providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying company business applications
  • Creating role-based dashboards and regular reports
  • Developing operational dashboards focusing on the most important IT Operational KPIs
  • Helping the product teams get new insights from data, analyze and visualize their performance to enable smarter decisions and better product & service support and delivery
  • Being responsible for managing projects in cooperation with other units, that interface with IT service management
  • Acting as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7 approx

Requirements:

  • Project management experience: ability to drive complex projects cross-country and cross-functional
  • 5 years Experience in IT Operations and IT Service Management
  • Knowledgeable in ITIL
  • Knowledgeable in Agile / Scrum / Iterative Development
  • Previous experience using BI tools like PowerBI, Tableau, or Google Looker Studio
  • Strong analytical and communication skills, data-oriented personality
What we offer:
  • Permanent contract
  • Hybrid work model (4 days per month in the office)
  • 23 days holidays
  • Birthday off
  • 10% discount on all the company’s products
  • Languages Courses
  • Specific training
  • Medical insurance
  • Multicultural work environment
  • Career Growth Opportunities

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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