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NTT DATA Logo NTT DATA · IT - Administration

It Service Coordinator

South Africa, Port Elizabeth · Job Posted June 29, 2026
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Job Description

The IT Service Coordinator is a senior administrator, required to work closely with the Service Delivery team and assist with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.

Job Responsibility

  • Contributes to the coordination of general administrative tasks
  • Interfacing with external stakeholders and/or clients
  • Demonstrates an understanding of the Service Delivery environment and stakeholder interests

Requirements

  • Ability to adapt to different requirements/scenarios
  • Displays a high level of attention to detail and has a proactive approach to work
  • Reliable with the ability to produce a high quality of work
  • Good written and verbal communication skills
  • Ability to build effective working relationships with a variety of stakeholders
  • Ability to work well within a team environment
  • Strong orientation towards ensuring client satisfaction and service delivery
  • Ability to multi-task in order to achieve desired outcomes
  • Developing ability to think critically and creatively, as well as the ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Developing proficiency in Microsoft Office Suite
  • Experience in IT service management, preferably in a data center or infrastructure environment
  • Familiarity with ticketing systems and monitoring tools
  • Understanding of change management processes (e.g., ITIL practices)
  • Strong organizational, communication, and coordination skills
  • Ability to work in a fast-paced, mission-critical environment
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