IT Service Continuity Manager Job at IVY Partners (Lisboa)

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Service Manager

As a Service Manager in the Customer Success Unit, you act as the trusted partne...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service or Service Management
Excellent communication, interpersonal, and stakeholder management skills
Proactive attitude to set the standard of what good looks like across the team
Eye for detail to drive continual process improvement
Organised and self-motivated
Strong time management and prioritization skills
Ability to a work in a high pressure environment
Passionate about customer service

Job Responsibility

Focused on delivering "brilliant basics", measured by Leading Indicators of Success
SLA compliance
Manage Tier 3 and 4 accounts with a partnering approach
Act as escalation point for VOCs and manage major incident communications
Liaise with delivery, sales, and Professional Services teams to support customer needs and upsell opportunities
Drive continuous service improvement
Pursue relevant certifications and learning to build technology and best practice expertise
Provide coverage for other Service Managers and take on additional responsibilities as needed
Maintain a customer-obsessed mindset from onboarding through BAU

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...

Location

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Job Responsibility

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Service Manager

Location

Poland

Salary:

Not provided

Anord Mardix Sweden

Expiration Date

Until further notice

Requirements

Fluent English – both spoken and written (mandatory)
Experience in managing a team of service technicians
Field service experience in the power engineering industry
Ability to manage multiple projects and priorities simultaneously
Knowledge of SAP or a similar ERP system
Experience in data management – analysis, reporting, process optimization
Familiarity with project management methodologies
Self-discipline and a strong sense of responsibility
Ability to work under resource constraints (time and cost pressure)

Job Responsibility

Building and developing the service team and managing its daily operations
Coordinating installation and commissioning projects at customer sites
Participating in product acceptance and on-site installations in accordance with contractual obligations
Ensuring the highest quality of customer service and continuous process improvement
Building and maintaining long-term relationships with clients and partners
Handling complaints and initiating corrective actions
Cooperating with the global service department
Creating, implementing, and verifying the operational strategy within the assigned area
Managing operational risk and continuously improving operational efficiency
Implementing and supervising the quality management system within the area of responsibility

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience in service delivery, service level management, or IT support in an enterprise environment
Familiarity with ITIL principles and continuous improvement methodologies
Ability to translate customer needs into actionable service and operational improvements
Strong communication and stakeholder management skills
Experience supporting complex or business-critical software applications is a strong asset
Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
Languages: Dutch and English are required
French is a plus.

Job Responsibility

Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
Guide CuCa consultants in their daily execution and customer interactions
Lead service review meetings and communicate clearly through reports and dashboards
Align third-party services with contractual and technical standards
Identify and drive continuous service improvements, both operational and strategic
Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
Provide input for budget follow-up and support contract renewals
Guide the onboarding of new customers, ensuring a smooth transition into operational support.

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events.

IT Service Continuity Manager

IVY Partners

Location:
Portugal , Lisboa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 09, 2025

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