IT Service Continuity Manager Jobs

IVY Partners

Location:
Portugal, Lisboa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate their strategic, technological, and organizational challenges. We are committed to providing our employees with a career that promotes their personal and professional growth. We support their skills development and offer genuine career advancement opportunities.

Job Responsibility:

Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems
Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises
Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans

Requirements:

Comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
Familiar with Group Operational Resilience processes and tools
Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities
Experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality
Skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies
Proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts)
Experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow
Comfortable working in a professional English environment and context

What we offer:

Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Switzerland and internationally
Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment
Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations
Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

IT Service Continuity Manager