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IVY Partners Logo IVY Partners · IT - Administration

IT Service Continuity Manager

Portugal, Lisboa · Job Posted December 09, 2025
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Job Description

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate their strategic, technological, and organizational challenges. We are committed to providing our employees with a career that promotes their personal and professional growth. We support their skills development and offer genuine career advancement opportunities.

Job Responsibility

  • Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems
  • Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
  • Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
  • Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises
  • Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
  • Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans

Requirements

  • Comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
  • Familiar with Group Operational Resilience processes and tools
  • Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities
  • Experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality
  • Skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies
  • Proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts)
  • Experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow
  • Comfortable working in a professional English environment and context

What we offer

  • Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Switzerland and internationally
  • Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment
  • Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations
  • Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact
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