CrawlJobs Logo

IT Service Continuity Analyst

nttdata.com Logo

NTT DATA

Location Icon

Location:
Romania , Cluj

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join a European Commission initiative to enhance customs processes. As an IT Service Continuity Analyst, you'll develop and maintain continuity plans, conduct risk assessments, and manage disaster recovery efforts. Collaborate with diverse teams and ensure compliance with industry standards while enjoying flexible work options.

Job Responsibility:

  • Developing, implementing, and maintaining IT service continuity plans that align with business objectives and regulatory requirements
  • Conducting risk assessments to identify threats to service continuity and developing mitigation strategies
  • Designing and coordinating disaster recovery (DR) plans, including regular testing and drills to ensure readiness
  • Managing and coordinating responses to IT service disruptions, ensuring timely resolution and incorporating lessons learned into future planning
  • Performing business impact analyses (BIA) to prioritize recovery efforts based on service criticality
  • Collaborating with IT teams, business units, and external partners to ensure continuity plans are integrated and effective
  • Maintaining detailed documentation of continuity plans, procedures, and incident reports
  • Providing regular updates and reports to senior management on the status of service continuity efforts
  • Developing and delivering training and awareness programs to promote a culture of resilience across the organization
  • Ensuring compliance with relevant regulations and industry standards related to service continuity and disaster recovery

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
  • Minimum 5-10 years of experience in service continuity, disaster recovery, or a related field
  • Strong understanding of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies
  • Experience conducting risk assessments and developing mitigation strategies using recognized frameworks
  • Proven experience in disaster recovery planning, testing, and execution
  • Solid incident management skills with the ability to coordinate response efforts during crises
  • Excellent analytical and problem-solving abilities, especially in conducting BIAs and prioritizing recovery
  • Strong communication and interpersonal skills, with the ability to work across diverse teams and stakeholders
  • Proficiency in project management methodologies and tools
  • Knowledge of compliance standards and regulatory requirements related to IT continuity and DR
  • Excellent command of both spoken and written English

Nice to have:

  • Preferred certifications: CBCP, ITIL, CISSP, or equivalent
  • any other European language would be a plus
What we offer:
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
January 26, 2026

Work Type:
Remote work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Service Continuity Analyst

Service Desk Analyst

The Service Desk Analyst is a vital role within Agilisys and this role will be r...
Location
Location
United Kingdom , Rochdale
Salary
Salary:
Not provided
blenheimchalcot.com Logo
Blenheim Chalcot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working within a customer service environment, preferably within IT
  • Good problem-solving aptitude and skills
  • A positive analytical attitude to support process and performance improvement
  • Ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available
  • Knowledge of current Microsoft Windows computer operating systems
  • Knowledge of hardware and systems software installation and support
  • Knowledge of PC hardware components and peripherals
  • Knowledge of standard business applications e.g. current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients
Job Responsibility
Job Responsibility
  • Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT)
  • Communicate with user by phone, email and via intranet
  • Deliver a high standard of customer care, by taking ownership of incidents
  • Take part in IT service improvement
  • Provide technically accurate solutions to users and customers
  • Aim to resolve 75% of incidents at first point of contact (75% first time fix), with or without the aid of remote control software
  • Maintain the accuracy of the SMT and related databases by updating new user information, relocations etc
  • Update the Knowledge base by adding articles and supplying new documentation where appropriate
  • Continuous communication with internal customers to provide updates on incident resolution
  • Liaise directly with external maintenance suppliers
What we offer
What we offer
  • Enhanced Pension Scheme
  • Health Insurance
  • Life Assurance
  • Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
  • 25 days annual leave (with the option to buy more)
Read More
Arrow Right

Technical Publications, Sales and Customer Service Analyst

Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
  • Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
  • Technical or University diploma and experience as a sales representative
  • Bilingual (French and English)
  • Organized and manage time efficiently, while working toward aggressive deadlines
  • Excellent interpersonal, communication, and presentation skills
  • Team player
  • Work independently with little supervision and make sound decisions
  • Demonstrated ability to think both analytically and creatively
  • Innovative and have entrepreneurial skills
Job Responsibility
Job Responsibility
  • Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
  • Coordinate sales effort with team members and various stakeholders
  • Solicit our customers to offer business solution appropriate to their needs
  • Ensure account management and coordination of key customer accounts under existing contract
  • Provide account management and coordination of key customer accounts and contracts
  • Maintain client records and data integrity in the subscription management system in place
  • Develop methods and strategies for assessing large amounts of data cleansing and data integrity
  • Prepare daily, weekly, monthly, quarterly, and annual sales reviews
  • Provide customized reports and recommendations supporting ongoing business decisions or initiatives
  • Perform needs analysis of existing/potential customers
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right

Asset Services Analyst

The Asset Services Analyst will be responsible for monitoring and analyzing corp...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or higher - Finance is a plus but not necessary
  • Advanced level of English (spoken and written)
  • Theoretical knowledge, understanding of: Multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities, or Custody, Asset Services business, or Role of a Custody bank in Finance industry, or Funds Reconciliation and Processing
  • 2+ years of work experience with investment banking background in one of the following: Operational experience in Corporate Actions - would be a huge advantage, or Asset Services in non operational functions but with understanding of the Asset Services function, or Trades Settlement processing, or Funds Reconciliation and processing, or Tax Reclaim Services, or Transfer Agency
Job Responsibility
Job Responsibility
  • Monitor, analyze, and interpret mandatory corporate action events (dividends, mergers, acquisitions, stock splits, spin-offs, rights issues, etc.)
  • Ensure accurate and timely capture of event details into internal systems
  • Coordinate with custodians, depositories, and internal stakeholders (middle office, risk, and operations) to validate event information and entitlements
  • Perform detailed entitlement calculations and reconciliations for impacted client positions, ensuring accuracy in downstream processing
  • Facilitate timely dissemination of event information to internal teams and ensure correct posting of proceeds or adjustments to client accounts
  • Manage exceptions, investigate discrepancies, and escalate complex issues to relevant teams for resolution to minimize financial risk
  • Participate in audit requests, internal controls, and continuous process improvements for operational efficiency and compliance
  • Maintain up-to-date knowledge of global market practices, regulatory requirements, and changes in corporate action standards
What we offer
What we offer
  • Competitive base salary (which is annually reviewed) + discretional annual performance related bonus
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Hybrid working model (up to 2 days working at home per week)
  • Sport and team recreation activities, Sport Card
  • Access to an array of learning and development resources, career development opportunities
  • Fulltime
Read More
Arrow Right

Business Analyst - Parts Services Configuration Management

Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of project management experience, with PMP certification considered an asset
  • At least 5 years of experience in the aerospace industry or other complex product industries, ideally at Bombardier
  • At least 3 years of SAP material master experience
  • Proven ability to improve business process efficiency using technology and process improvement methodologies
  • Appropriate interpersonal skills and communication methods to effectively develop presentations, present business cases and communicate to all levels of the organization
  • Flexible and adaptable to constant change with the ability to anticipate business needs and comfortable dealing with ambiguity
  • Self-motivated and resourceful with great organizational skills leading to deliver on time, consistently
  • Team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
  • Proficient Computer skills – MS Suite (Required), Advance excel (Required), Access (Highly Preferred), Power BI (Highly Preferred), SQL (Preferred), Python / R Studio (Asset) with the ability and excitement to learn new tools as they become available
  • Occasional travel may be required in this role
Job Responsibility
Job Responsibility
  • Work with multifunctional team (Customer Services, Inventory Control, Engineering, Material Logistics, Aftermarket Quality, BAS sites) to successfully complete projects, monitor project timelines, and report to management on project health
  • Structure and coordinate projects while supporting various departments in implementing initiatives, adopting a participative leadership style
  • Prepare weekly governance of Parts Services Configuration Management
  • Analyze, solve problems and suggest improvements to Parts Services teams within our worldwide parts network to improve parts availability on SAP Material Master
  • Lead and/or participate in continuous improvement initiatives to augment your or the team’s operational processes efficiencies
  • Provide ad-hoc analysis requirements as needed
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right

Cash Services Governance Controls Lead Analyst

The Cash & Collateral Governance Lead Analyst will be a key member of Cash Manag...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience
  • Significant industry experience required
  • Advanced usage of Microsoft products (Excel, PowerPoint, Word)
  • Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
  • Execution focused mindset to overcome obstacles and minimizes bureaucracy
  • Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
  • Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
  • Impeccable integrity and judgment
  • Leadership, talent management and team building experience may serve as an asset
Job Responsibility
Job Responsibility
  • Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
  • Stay abreast of developments within the firm's transformation and control initiatives
  • Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
  • Be accountable for the integrity of processes, operations, and associated results
  • Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident
  • Investigate various scorecards and performance management tools to mitigate exposure
  • Continuously identify and drive opportunities to improve and strengthen organizational delivery
  • Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Identify the need for and establish necessary guardrails to support the operational delivery
  • Manage stakeholders to ensure a best-in-class client experience
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Lead Analyst for Cash Services Operations

The Lead Analyst for Cash Services Operations is a strategic professional respon...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience
  • Significant industry experience required
  • Demonstrated subject matter expertise in multiple or specific skill sets, business areas, or products (risk & controls, senior management presentation, stakeholder management, analytics)
  • Fluency in English - written and verbal
  • Advanced usage of Microsoft products (Excel, PowerPoint, Word)
  • Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
  • Execution focused mindset to overcome obstacles and minimize bureaucracy
  • Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
  • Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
  • Impeccable integrity and judgment
Job Responsibility
Job Responsibility
  • Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
  • Stay abreast of developments within the firm’s transformation and control initiatives, considering their implications for the role and the business
  • Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
  • Be accountable for the integrity of processes, operations, and associated results
  • may include responsibility for planning, budgeting, and policy formulation within the area of expertise
  • Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident, recommending and implementing solutions
  • Investigate various scorecards and performance management tools to mitigate exposure (risk/financial/regulatory)
  • design and implement monitoring reports and tools as needed
  • Continuously identify and drive opportunities to improve and strengthen organizational delivery by overseeing and developing various governance frameworks and tools
  • Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the group
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work-life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Data Analyst

A dedicated Data Analyst is sought to support the Group Policy - Rent and Servic...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
20.24 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Collaborate with the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, ensuring compliance with legislation and government guidelines
  • Manage service charge processes, ensuring all statutory deadlines are met
  • Serve as the primary point of contact for internal service charge-related queries, ensuring accurate application of charges and calculations
  • Ensure service charge letters produced for customers are accurate, consistent, and compliant with legislation and internal standards
  • Prepare financial information for First Tier Tribunals, liaising with stakeholders to ensure thorough case preparation
  • Monitor compliance checks for service charge expenditure and maintain all collateral related to Service Charge Policy
  • Address escalated policy queries, providing expertise and support on complex issues
  • Maintain system records for accurate data management and investigation of issues
  • Build constructive relationships with internal and external stakeholders to support the Rent and Service Charge Strategy
  • Provide accurate and timely data to address customer queries and support decision-making
Job Responsibility
Job Responsibility
  • Implement policies and procedures that ensure accurate formulation of service charges for all customer types
  • Maintain and enhance associated modelling and calculators
  • Provide a customer-focused service to finance and operational colleagues
  • Fulltime
Read More
Arrow Right

Supplier Onboard Analyst

The Client Onboard Intmd Analyst is a developing professional role, integrating ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-10 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • capable of prioritizing and eager to learn multiple products in a challenging environment
  • fast learner, strong attention to detail, and willingness to go extra mile
  • proficient in Microsoft Office Applications
  • exposure to Client interaction
  • consistently demonstrates clear and concise written and verbal communication skills
  • proficient in handling urgent and escalation cases and managing client and internal team expectations
  • proficient knowledge of English (written and spoken).
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • demonstrates high level of diligence, motivation and organizational skills
  • focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
  • embarks on continuous on the job training for end to end product knowledge
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy