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IT Service Center Technician

Biscuits Leclerc Ltd

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Location:
United States , Kingsport

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under the supervision of the IT services center manager, the IT Service Center Technician is responsible for providing effective and courteous operational IT support to users, as well as participating in maintaining the organization’s network and system infrastructure. This role offers an exciting opportunity to contribute to IT infrastructure management while providing high-quality technical support in a dynamic and collaborative environment.

Job Responsibility:

  • Track escalated tickets in the internal ticketing system
  • Collaborate with external partners providing IT support services
  • Handle urgent requests received via phone or escalated quickly
  • Attend weekly production meetings (Tier 3) as needed
  • Assist users with commercial software usage
  • Actively contribute to internal and user-related projects
  • Configure, reconfigure, update, and secure computers
  • Manage industrial equipment (scanners, printers, forklift computers)
  • Maintain printers and manage print queues
  • Support mobile tools (tablets, smartphones)
  • Manage equipment for conference rooms and display screens
  • Manage telephony (consoles, phones, voicemail boxes)
  • Maintain an adequate stock of IT equipment and supplies
  • Handle installation, receipt, shipping, and relocation of equipment
  • Track repairs and manage critical equipment
  • Plan preventive maintenance for equipment
  • Keep IT storage areas in good condition
  • Document equipment, software, and procedural details
  • Keep the inventory of all IT devices well maintained
  • Monitor and manage network equipment (switches, routers, gateways)
  • Manage and maintain Internet connections, LAN, Wifi
  • Troubleshoot and resolve network connectivity issues
  • Contribute to the optimization and updating of server operating systems
  • Monitor system and network performance to ensure availability and security
  • Collaborate with internal teams on infrastructure upgrade or expansion projects
  • Maintain Rack and IT cabinet in order (cabling management, documentation)
  • Working on Wifi covert in case of trouble, including equipment replacement
  • Hands On for IT and OT network with our expert
  • Contact point for Infrastructure and OT int the plant

Requirements:

  • Completed vocational diploma (DEP) or college diploma (AEC) in IT support
  • 2 to 3 years of relevant experience
  • Experience with a ticketing system
  • Proficiency in Windows and M365 environments

Nice to have:

  • A+ certification is desirable
  • Experience in the manufacturing sector is a plus
  • Familiarity with telephony and Apple products (iPad, iPhone) is a plus
What we offer:
  • Paid and adapted training
  • Complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
  • Quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
  • Free use of the sports facilities (basketball court, training room and cardio room)
  • Save on our delicious products and discover exclusive novelties
  • Job security and opportunities for advancement within the company
  • Rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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