IT Senior Business Analyst - Ticketing

This role is the critical bridge between business vision and technical execution. As a key liaison, you will translate complex business needs into actionable requirements that redefine our processes, policies, and systems. You aren’t just documenting needs; you are ensuring that every solution delivered creates tangible value. From conducting feasibility analysis to validating final test scenarios, you will own the lifecycle of change, ensuring our technology evolves in perfect alignment with our strategic goals.