IT Salesforce Solutions Specialist

• Offer the necessary support to run and improve CRM business processes in the area of Pre-Sales and After-Sales, including second level support for the CRM Salesforce solution (business and IT), as well as interfaces to other systems like SAP, QlikView, Active Directory, and manual uploads
• Ensure that SIG's Salesforce implementation is optimized based on the business needs, is secure and reliable, and is being used effectively by all user groups
• Work with the Global Business Development and Market Analytics Team & Salesforce Champions to establish and maintain a prioritized backlog
• Lead and facilitate project workshops, engaging stakeholders, subject matter experts, and attendees at all levels
• Evaluate information from multiple sources, reconcile inconsistency, and break down high-level information into details: Write user stories and acceptance criteria to communicate the requirements identified
• Continuously drive process enhancement by identifying key opportunities for improvement, measuring process performance, and monitoring progress using key metrics
• Responsible for the administration process, setting up and maintaining governance structures, documentation and best practices
• Provide ongoing support and training to end-users, including day-to-day support, the creation and delivery of training materials, demo-ing new features, maintenance and troubleshooting
• Manage Salesforce data, including importing, exporting and mass updating of data and monitor/adjust current interfaces
• Make Salesforce configuration changes & custom implementations, including (but not limited to) flows, fields, page layouts, record types, custom settings, dashboards and reports, approval processes, SSO and User Provisioning
• Continuously maintain and improve CRM processes and their representation in Salesforce
• Stay up to date with the latest Salesforce releases and techniques or best practices from the market

• Bachelor University degree (IT, Technical or comparable)
• 3+ years of experience in the IT field
• Salesforce Administrator certification
• Platform App Builder and Advanced Administrator certifications would be a plus
• Advanced knowledge of ITIL service management ticket tools
• Fluency in English and effective verbal and written communication to technical and non-technical audiences
• Capability to work with business processes and IT processes across different locations in a global organization

Platform App Builder and Advanced Administrator certifications would be a plus

• Competitive compensation
• Opportunity to partially work from home
• Part of a globally successful international company
• Career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills
• Part of a highly motivated and dynamic team
• Personal development opportunities, trainings and coaching opportunities from senior team members