IT Request Support Analyst Job at NTT DATA (Arlington)

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Experience in the support field with experience in incident management processes/tools
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
Good written communication
Autonomy, curiosity, rigor
A proactive and reactive attitude / A team spirit and a desire to learn continuously
Ability to analyze and synthesize
Middle English and French
Banking knowledge and functional case analysis skills preferred

Job Responsibility

Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
Take charge of incident management in conjunction with his team manager and other teams involved in the process
Provide ad hoc interventions to limit technical malfunctions
Ensure the processing of requests for daily living and other ad hoc operating requests
Ensure the production of monitoring indicators for banking services within its scope
Ensure the implementation and updating of operational documentation related to the activity
Ensure that the appropriate reports are written with your manager
The service mainly covers the production environment: Ensure daily support activities
User support: requests for information or assistance regarding the use and operation of specific applications
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

Salesforce Support Analyst

As a Salesforce Support Analyst at Daxko, you will play a key role in ensuring o...

Location

United States , Birmingham, Alabama

Salary:

44000.00 - 66000.00 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership)
Strong analytical and troubleshooting skills
Excellent communication skills and the ability to translate technical concepts to non-technical users
High attention to detail when working with data or making administrative updates
Customer-first mindset with the ability to manage multiple requests and prioritize effectively
Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)
Bachelor’s degree in Business Administration or equivalent experience
Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting)
Experience with Microsoft 365

Job Responsibility

Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets
Troubleshoot user issues involving records, reports, dashboards, automations, and access
Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues
Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
Assist with data management tasks such as imports, exports, and deduplication
Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
Participate in regression and user acceptance testing during new releases or enhancements
Collaborate with the Business Systems team to identify recurring issues and recommend improvements

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

IT System Analyst - Operations Support

The IT System Analyst – Operation Support will play a pivotal role in ensuring t...

Location

United States , Richmond

Salary:

74600.00 - 112000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field
or equivalent experience
Minimum of 5 years’ experience supporting warehouse and transportation management systems in a fast-paced operational environment
Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent
Proficient in SQL for data queries, troubleshooting, and report generation
Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable
Strong analytical and problem-solving skills with the ability to work independently and as part of a team
Ability to manage multiple priorities in a dynamic environment with close attention to detail
Experience with providing evidence for annual SOX audits

Job Responsibility

Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP)
Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Support Analyst I

As part of the support team, you will provide front-line technical support of ou...

Location

Canada , Edmonton

Salary:

Not provided

NIRIX

Expiration Date

Until further notice

Requirements

You have an attitude for customer service excellence
You passionately enjoy working with customers
You have 1-2 years of providing hands-on technical support with a particular focus on cloud and/or hosting services
Excellent and effective written and verbal communications skills. Must be fluent in English
Ability to effectively communicate issues, ideas, proposals, and solutions
Ability to work in a team environment of diverse specialization such as administration vs technical
Excellent organization skills with detail AND accuracy
Excellent documentation skills with detail AND accuracy
Ability to multi-task and manage multiple assigned tasks
Ability to understand and deliver high-quality customer service

Job Responsibility

Be the first responder for all service and support requests
Be the primary technical resource for our Onboarding team
Work collaboratively with the rest of the CustomerCare technical support team in delivering excellent and prompt customer support
Proactively monitor and analyze logs and alerts generated from our monitoring systems
Support customers with day to day oneWorkspace 365 user access
Archive user data as per request
Troubleshoot remote printing, and on-premise printing issues
Analyze mail flow and delivery issues
Basic troubleshooting of network and remote connectivity issues affecting oneWorkspace 365 user experience
Perform level 1 data restoration and recovery as required

What we offer

Paid Vacation
Personal wellness days
Flexible work arrangement
Lots of onsite parking
Discount on all major computer equipment
Company events
Paid time off
Extended Health Care
Health Spending Account
Discounted underground parking

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Job Responsibility

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Dedicated Technical Support Analyst

The Support Engagement Lead is a member of the Recurring Services team and is ta...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
3-6 years of client-facing experience working in SaaS company
2-3 years working in Technical Support
1-2 years account management experience
Exemplary written and verbal communication skills
Unparalleled follow up skills
Ability to thrive in a highly collaborative role
Strong analytical skills regarding technical issues
Experience handling time-sensitive, pressure-intensive customer issues
Strong organizational skills with an ability to manage competing client demands

Job Responsibility

Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests
Work closely and get ingrained with Braze recognized partners in the customer tech stack
Proactively analyze your customer’s existing support cases to identify trends and risks with their Braze product experience
Work with customers to create a seamless experience by helping them to develop Centers of Excellence which allow them to benefit from knowledge sharing across their group
Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events and Technical Business Reviews
Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Data Client Support Analyst

As part of the broader Addepar Go-To-Market organisation, the Data Client Suppor...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

Bachelor's degree or previous relevant experience
Previous work experience in the financial investment/advisory industry with strong understanding of capital markets, portfolio accounting, and customer relationship management
Outstanding communication and interpersonal skills with excellent attention to detail
Track record of demonstrating self-motivation, strong team-player mentality, and passion for delivering client-centric outcomes
Proactive and diligent in documenting team processes and finding opportunities to optimise team workflow efficiencies
Familiarity with using MS Suite, Salesforce, Atlassian, SQL, Bloomberg, Thomson Reuters, or other common financial services systems and applications

Job Responsibility

Address client enquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs
Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification problems
Investigate client reported bugs and data processing exceptions, and triage with Engineering & Product when needed
Partner with Account Managers, Solutions Architects, and other members from GTM to drive alignment on data related issues and ensure positive outcomes for clients
Participate in multi-org projects to improve internal processes and in broad company initiatives to stand up new product functionality or services

What we offer

Reasonable accommodation for individuals with disabilities
Commitment to equal opportunity and diversity
Global flexible workforce model

Fulltime

IT Request Support Analyst

NTT DATA

Location:
United States , Arlington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

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Job Description:

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