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The IT Request Coordinator is responsible for managing customer requests for hardware and software, ensuring timely fulfillment and compliance with service standards. The role requires strong coordination and multitasking skills, proficiency in ITSM tools like ServiceNow, and a minimum of 5 years of experience. A bachelor's degree is preferred. The starting pay range for this remote role is $47,520 - $99,000, depending on experience and qualifications.
Job Responsibility:
Process and track customer requests for hardware, software, and IT assistance
Ensure timely and accurate fulfillment of requests in compliance with service standards
Utilize ServiceNow to manage workflows and maintain accurate records
Collaborate with IT teams and stakeholders to resolve issues and improve request handling
Maintain documentation and provide updates to support mission awareness and continuous improvement
Assist in updating the Service Catalog and simplifying data for stakeholder reporting
Requirements:
Minimum 5 years' experience with the role/responsibilities listed above
Ability to obtain a Public Trust clearance
Strong coordination and multitasking skills
Proficiency in tracking and managing service requests
Attention to detail and ability to meet deadlines
Familiarity with ITSM tools ServiceNow and workflows
Nice to have:
Bachelor's degree
What we offer:
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Incentive compensation based on individual and/or company performance