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NTT DATA Logo NTT DATA · IT - Administration

IT Request Coordinator

United States, Arlington 47520.00 - 99000.00 USD / Year · Job Posted March 04, 2026
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Job Description

The IT Request Coordinator is responsible for managing customer requests for hardware and software, ensuring timely fulfillment and compliance with service standards. The role requires strong coordination and multitasking skills, proficiency in ITSM tools like ServiceNow, and a minimum of 5 years of experience. A bachelor's degree is preferred. The starting pay range for this remote role is $47,520 - $99,000, depending on experience and qualifications.

Job Responsibility

  • Process and track customer requests for hardware, software, and IT assistance
  • Ensure timely and accurate fulfillment of requests in compliance with service standards
  • Utilize ServiceNow to manage workflows and maintain accurate records
  • Collaborate with IT teams and stakeholders to resolve issues and improve request handling
  • Maintain documentation and provide updates to support mission awareness and continuous improvement
  • Assist in updating the Service Catalog and simplifying data for stakeholder reporting

Requirements

  • Minimum 5 years' experience with the role/responsibilities listed above
  • Ability to obtain a Public Trust clearance
  • Strong coordination and multitasking skills
  • Proficiency in tracking and managing service requests
  • Attention to detail and ability to meet deadlines
  • Familiarity with ITSM tools ServiceNow and workflows

Nice to have

Bachelor's degree

What we offer

  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Incentive compensation based on individual and/or company performance
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