IT Quality Sr Analyst, Citi

Citi

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
Conducts complex process monitoring, product evaluation and audit assignments
reports issues and makes recommendations for solutions
Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
makes recommendations for enhanced documentation
Monitors products for conformance to standards
monitors processes for conformance to procedures
identifies risks and recommends solutions
ensures annual organizational reviews of standards and procedures are conducted
Documents findings and performs root cause analyses to provide recommended improvements
Independently recommends solutions and improvements to existing standards and procedures
collaborates with other areas in technology to develop new standards and procedures
Ensures all corrective actions are assigned, documented and completed
Verifies traceability in project work products
Gathers, maintains and creates reports on quality metrics
Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas
Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness
Acts as advisor and mentor for junior members of the team
Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems
Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others
Requires sound and comprehensive communication and diplomacy skills to exchange complex information
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5-8 years experience in an IT Quality role
Demonstrated execution capabilities
Development experience in a fast-paced, time-to-market driven environment
Experience with test automation, test scenario and test scripts creation and modification
Comfortable with writing complex queries
Experience with reporting tools
Hands on experience with testing automation tools
Project management experience preferred

Additional Information:

Job Posted:
March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Quality Sr Analyst