IT Quality Senior Manager, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The IT Quality Senior Manager at Citi Belfast is a leadership role that involves managing a team and overseeing IT quality processes, including software quality assurance, UAT, and organizational process improvements. This role requires in-depth knowledge of IT testing, development methodologies, and industry trends, along with leadership and budgeting expertise. The Senior Manager will collaborate globally, assess risks, and ensure compliance while contributing to the firm’s long-term strategy.

Job Responsibility:

Performs initiatives related to full Quality Engineering cycle, including User Acceptance Testing (UAT) process and product rollout into production
testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach
resolves complex and highly variable issues
analyzes trends at an organizational level to improve processes
follows and analyzes industry trends
develops and designs standards and procedures and ensures that they are adhered to throughout the software development life cycle
manages organizational process change
develops and implements methods for cost, effort and milestones of IT Quality activities
strives for continuous improvements and streamlining of processes
ensures consistency and quality of processes across the organization
evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
collaborates with local and global stakeholders like QA team, production support team, environment management team, DBA team, etc. to ensure project stability and productivity
performs other duties and functions as assigned
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.

Requirements:

Relevant IT Testing experience required
excellent knowledge of software testing techniques and testing tools
knowledge of any well-known software development and testing life-cycle methodology
requires communication and diplomacy skills and an ability to persuade and influence
KYC domain knowledge.

What we offer:

27 days annual leave (plus bank holidays)
a discretional annual performance related bonus
private medical care & life insurance
employee assistance program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to an array of learning and development resources.

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Quality Senior Manager