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The IT Quality Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Job Responsibility:
Performs initiatives related to User Acceptance Testing (UAT) process and product rollout into production
Manages multiple IT Quality teams or an IT Quality functional area
Resolves complex and highly variable issues
Analyzes trends at an organizational level to improve processes
Develops and designs standards and procedures
Manages organizational process change
Develops and implements methods for cost, effort and milestones of IT Quality activities
Ensures consistency and quality of processes across the organization
Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc
Impacts IT Quality through delivery of end results and contribution to planning, finances/budget and formulation of policies
Responsible for budgeting, project estimates, task management & balancing prioritization across multiple streams of development
Responsible for people management, mentoring and career development process for Shanghai team
Collaborates with local and global stakeholders like QA team, production support team, environment management team, DBA team, etc
Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made
Requirements:
6-10 years IT Testing experience required
Excellent knowledge of software testing techniques and testing tools
Knowledge of any well-known software development and testing life-cycle methodology
Requires communication and diplomacy skills and an ability to persuade and influence