IT Quality Assurance Analyst

• Perform end-to-end testing across restaurant technology platforms
• Design, review and execute test cases based on business requirements and real restaurant operational scenarios
• Provide ad hoc support to restaurant operations during critical incidents, with occasional on-site support to diagnose and validate issues impacting in-store technology
• Support UAT, pilot testing and market rollout validation
• Prepare and manage test data aligned to store use cases such as promotions, combos, refunds and multi-tender payments
• Log, track and manage defects in Jira, working closely with vendors and global technology teams to drive resolution
• Contribute to release readiness, deployment validation and release sign-off activities
• Develop, maintain and execute automated test suites across Web, Mobile (iOS/Android), APIs and integrated restaurant systems
• Build and enhance scalable automation frameworks using Playwright, Appium, JavaScript/TypeScript and Cucumber BDD
• Perform API automation testing using REST (Rest Assured) and GraphQL for microservices-based platforms
• Integrate automated tests into CI/CD pipelines using GitHub Actions to support continuous testing and delivery
• Support regression automation for releases and changes, providing automation coverage reports and quality insights to drive continuous improvement
• Ensure compliance with quality standards, security policies, and SOPAC governance requirements

• Tertiary qualification in Computer Science or a related field
• Proven experience in a technical QA role across both manual and automated testing
• Experience across an end-to-end testing tech stack (e.g. Playwright (Web), Appium (Mobile), JavaScript/TypeScript, Cucumber BDD and BrowserStack)
• Experience building or contributing to test automation frameworks
• Ability to work effectively in a dynamic, cross-functional team environment
• Resourceful and proactive, with the ability to work autonomously
• Strong problem-solving skills with the ability to balance high quality standards with delivery timelines
• Ambitious and motivated to grow and develop within a fast-paced technology environment

Experience in QSR or retail technology environments is highly desirable

• A culture where you can be your original self
• Monthly mobile phone and home internet contributions
• Flexible work initiatives, including half day Fridays
• Free onsite secure parking at Frenchs Forest
• Additional days of leave each year to focus on your Wellbeing
• Corporate KFC Culture Club initiatives
• Employee discounts at KFC restaurants
• Access to Udemy, LinkedIn Learning and ongoing learning opportunities to support your technical development
• Exposure to the evolving Yum! global technology ecosystem as new platforms and integrations roll out