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Supports the planning, direction, and coordination of day-to-day activities for a program or portfolio of programs
Directs the creation of multiple work programs, ensuring alignment with business goals and linkage to approved Investment Requests
Ensures program plans meet business needs as described in the program initiation documents and works with the Program Sponsor to ensure the business case/cost benefit analysis is in line with business objectives
Identifies key stakeholders and organizations to build and manage relationships
Facilitates, coordinates, and arbitrates complex cross-functional topics across programs and with senior management
Leads communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
Ensures program funding is approved and linked to official Investment Requests
Manages program financials, including budgeting, forecasting, and resource allocation
Ensures all program areas are appropriately staffed and that necessary commitment is secured
Drives the quantification and realization of program benefits (e.g., cost savings, risk reduction, revenue growth) in collaboration with the Investment Sponsor and Finance Leads
Directs the identification of risks which impact program delivery and ensures robust mitigation strategies are developed and executed when necessary
Leads the identification and drives the resolution of issues, including those outside established programs of work, and escalates program risks to the Program Director or Program Sponsor when appropriate
Assesses risk for business decisions, considering the firm's reputation and safeguarding Citigroup's clients and assets
Manages and updates all required information within PTS, including Schedule, RAG (Red, Amber, Green) status, Risks, Issues, KPIs (Key Performance Indicators), Status, Dependencies, and Changes
Conducts monthly PM Attestation to confirm resource allocations align with work effort objectives
Documents and maintains all Business-Critical Milestones (BCMs) and their associated dependencies within PTS
Monitors and maintains project progress against the baseline schedule and milestones through to completion within PTS
Ensures all project risks and issues are accurately recorded and managed through closure within PTS
Requirements
10+ years of experience in program management
Citi experience is a plus
Demonstrated experience of managing and successfully delivering complex projects/ programs
Demonstrated commitment to quality and attention to detail
CAPM, PMP, PgMP are a plus
Execution/delivery focus with a willingness to challenge the status-quo
Strong leadership skills to drive execution of a complex program(s)
Excellent interpersonal and communication skills
Problem-Solving and Strong analytical skills to diagnose complex problems, identify root causes, and develop effective solutions
Negotiation & Persuasion: Ability to negotiate effectively with stakeholders to reach a mutually beneficial agreement and persuade others to adopt a particular course of action
Adaptability & Resilience: Capacity to adapt to changing circumstances, handle setbacks and maintain a positive outlook under pressure
Strong risk management mindset
Strong Microsoft Office skills
including PowerPoint, Visio, and Project
Bachelor's/University degree or equivalent experience
a Master's degree is a potential plus
Nice to have
Citi experience
CAPM, PMP, PgMP
Master's degree
What we offer
Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Coverage varies by country
Empower employees to manage their financial well-being and help them plan for the future