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Direct complex IT projects through all phases, establishing timelines, priorities, and deliverables that align with client and business objectives
Serve as the primary point of coordination for clients and internal teams, resolving issues promptly and maintaining productive working relationships
Facilitate project planning activities, including scope definition, resource coordination, risk identification, and ongoing status tracking
Lead cross-functional teams in fast-paced environments, keeping work on schedule while managing shifting priorities and deadlines
Drive process optimization efforts by identifying inefficiencies, recommending practical improvements, and supporting organizational change initiatives
Prepare clear project documentation, meeting summaries, status reports, and follow-up actions to ensure visibility and accountability across stakeholders
Support customer education and training efforts to promote successful adoption of project deliverables and operational processes
Use project management and collaboration tools such as Microsoft Project, Jira, Visio, Excel, Word, Outlook, and PowerPoint to monitor execution and communicate progress
Travel as needed to meet with clients, support project milestones, and strengthen business relationships
Requirements
At least 2 years of project management experience leading complex initiatives, preferably in client-facing environments
comparable project management education or an active PMP certification may be considered
Background in healthcare, property and casualty, or pharmacy benefit management environments, with working knowledge of claims and payment processing
Demonstrated ability to manage strategic planning, scope changes, conflict resolution, resource allocation, and continuous improvement efforts
Strong relationship management skills with a track record of building trust and effectively handling client concerns
Excellent verbal and written communication skills, paired with strong organization, documentation accuracy, and consistent follow-through
Proven critical thinking and problem-solving capabilities, with the ability to make sound decisions across multiple levels of an organization
Proficiency with Agile Scrum practices and project management tools, including Atlassian Jira and Microsoft Office applications
Bachelor’s degree in business, management, computer science, management information systems, or a related field preferred
equivalent experience will also be considered
What we offer
medical, vision, dental, and life and disability insurance