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Aramark Logo Aramark · IT - Administration

IT Project Manager

United States, Phoenix · Job Posted May 28, 2026
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Job Description

The IT Project Manager plays a critical role in driving the successful delivery of both Enterprise and Aramark Destinations line‑of‑business (LOB) technology initiatives across the Aramark Destinations portfolio. This role is responsible not only for leading complex projects, but also for helping institutionalize how technology solutions are scoped, sequenced, deployed, and brought to go‑live readiness through the development and adoption of a standardized IT delivery playbook. Reporting to the LOB Director of Technology Portfolio & PMO, this individual partners closely with business leaders, technical teams, vendors, and key stakeholders to ensure systems and services are delivered with clarity, discipline, and consistency. The role is accountable for exceeding client expectations while adhering to budget and timeline commitments and enabling long‑term operational success. Success in this role requires a strong blend of project leadership, critical thinking, process discipline, and executive‑level communication.

Job Responsibility

  • Assist in the development, documentation, and continuous improvement of an IT delivery playbook
  • Establish repeatable standards, templates, and governance checkpoints
  • Ensure alignment between project delivery practices and enterprise IT, security, financial, legal, and operational standards
  • Lead complex business systems projects that exceed client expectations while being delivered on time and within budget
  • Manage multiple concurrent projects of varying size, complexity, and risk
  • Own project lifecycle management from inception and business case development through implementation, go‑live, and transition to support
  • Proactively identify risks, dependencies, and constraints
  • Lead end-to-end mobilization efforts for new business transitions
  • Develop and execute mobilization plans
  • Establish governance and communication frameworks
  • Coordinate system cutovers, data migrations, vendor transitions, and post-go-live stabilization
  • Collaborate with internal business leaders, IT partners, and external vendors
  • Build and maintain strong working relationships
  • Communicate clearly and effectively
  • Facilitate alignment across stakeholders when priorities, scope, or constraints conflict
  • Partner with project stakeholders to resolve issues, remove roadblocks, and sustain momentum
  • Identify opportunities for system and process consolidation
  • Apply lessons learned to continuously improve delivery outcomes
  • Develop and present clear, meaningful project status and health reporting for executive leadership
  • Translate complex project and system information into actionable insights
  • Provide concise updates on risks, financials, timelines, and outcomes

Requirements

  • Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
  • 3–5 years of experience working as an IT Project Manager or in a comparable project delivery role
  • Proven experience leading enterprise or LOB technology projects, with ownership of scope, sequencing, and go‑live readiness
  • Strong knowledge of project management fundamentals across scope, schedule, budget, risk, and change management
  • Experience delivering projects end‑to‑end, from intake and scoping through implementation and stabilization oversight
  • Familiarity with hospitality and operational systems such as PMS, POS, CMMS, Payments, and Activity/fulfillment platforms preferred
  • Demonstrated ability to collaborate effectively with business leaders, technical teams, vendors, and external project managers
  • Strong written and verbal communication skills, including the ability to present clearly to senior and executive stakeholders
  • Highly organized, process‑oriented, and capable of driving outcomes in a fast‑paced, matrixed environment

Nice to have

  • Familiarity with hospitality and operational systems such as PMS, POS, CMMS, Payments, and Activity/fulfillment platforms preferred
  • Individual contributor with the potential to grow into future people leadership
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