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Oversee the mission-critical migration of Epic systems to the HCN environment for our district’s hospital and clinic sites - Ensure operational continuity, regulatory compliance, and patient safety during a high-risk IT transition - Collaborate extensively with IT infrastructure, support teams, vendors, and clinical leadership to maintain seamless healthcare operations
Job Responsibility:
Coordinate and lead on-site Epic migration activities to the HCN environment
Work closely with infrastructure, end-user support, clinical operations, and vendor partners to ensure smooth project delivery
Rapidly triage and escalate incidents to maintain high system availability during transition
Serve as the bridge between enterprise IT strategy and hospital-level execution to support patient care
Lead efforts to stabilize end-user computing, network, and server environments across sites
Oversee Help Desk performance, ensuring prompt issue resolution and adherence to service level agreements (SLAs)
Take ownership for local IT decisions, problem management, and accountability for ongoing operations
Support regulatory audits and inspections by maintaining accurate compliance documentation and processes
Ensure all IT systems remain secure, properly licensed, and compliant with healthcare standards
Proactively identify and mitigate compliance, regulatory, and patient safety risks related to IT systems and workflows
Requirements:
Bachelor’s degree related field
Proven experience leading EHR migrations (Epic preferred) or significant healthcare IT projects in a hospital or clinical environment
Strong knowledge of clinical operations, healthcare IT infrastructure, and end-user support
Familiarity with regulatory compliance requirements (e.g., HIPAA, Joint Commission standards)
Demonstrated ability to coordinate cross-functional teams and manage high-stakes projects
Excellent incident management, problem-solving, and decision-making abilities in fast-paced environments
Experience supporting regulatory audits and maintaining compliance documentation