IT Project Manager

• Project Planning: Defining project scope, goals, objectives, and deliverables
• creating project plans, timelines, and budgets
• Resource Management: Assigning tasks, allocating resources (personnel, tools, budget), and ensuring the team has the necessary skills and support
• Stakeholder Management: Communicating with stakeholders (clients, managers, vendors) to keep them informed of progress and manage expectations
• Risk Management: Identifying, assessing, and mitigating potential risks to ensure project success
• Project Execution: Overseeing the day-to-day activities of the project, monitoring progress, and ensuring adherence to timelines and budgets
• Project Quality: Maintaining quality standards throughout the project lifecycle, ensuring that deliverables meet requirements and expectations
• Collaboration & Communication: Facilitating clear and effective communication within the project team and with stakeholders
• Project Closure: Ensuring that all project deliverables are completed, documented and approved, and that the project is officially closed

• BSc/B.Tech in Electronic/computers Science or Engineering and/or equivalent work experience
• Experience of 5-10 years in any of the IT/ITES based support center operations
• Strong knowledge with IT Infrastructure technologies and systems in either cloud or IT managed services
• Proficiency in project management software and MS Office/productivity tools
• Strong knowledge in ITIL processes
• Familiars with ITSM/ticketing systems/tools
• Fair knowledge in Information Security Management Systems like ISO 27001/ISO27017/ISO 27018 and Quality Management systems like ISO 9001
• Fair knowledge is ITSM (IT Service Management Tool) and IT Infrastructure management tools
• Strong communication and interpersonal skills
• Professional attitude and appearance
• Ability to manage multiple projects and tasks
• Establish and maintain effective working relations with key stakeholders, employees and customers
• Willingness to work extended hours, weekends and holidays as necessary
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent communication, interpersonal, and leadership skills
• Ability to work effectively with diverse teams and stakeholders
• Strong analytical and problem-solving skills

Project Management certifications (e.g., PMP, PRINCE2) are preferred