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Join the most advanced technical solutions group within a global leader in hospitality and entertainment. Our DX Technology & Digital team is responsible for the end-to-end guest experience across attractions, resorts, and merchandise. We aren't just maintaining systems; we are pioneering AI-integrated delivery models to redefine how enterprise technology is managed. We are seeking an IT Project Manager who functions as a technical architect and strategic lead. This role transcends traditional Jira administration-you will be the functional owner of our Jira platform, defining how project data is captured, visualized, and leveraged to provide executive-level transparency across a massive commerce organization.
Job Responsibility:
Strategic Platform Ownership: Define and govern 'standard ways of working' within Jira to support complex enterprise delivery methodologies
Executive Insights & Visualization: Architect and automate high-level dashboards that provide 'decision-ready' insights into program health, risks, and cross-team dependencies
AI Agent Development: Design and build custom AI agents from scratch within Jira and secondary applications to automate reporting and generate predictive delivery analytics
Platform Governance: Lead the configuration of Jira projects, complex workflows, and permission schemes while maintaining strict data integrity
Ecosystem Integration: Manage the technical bridge between Jira, Confluence, and SharePoint to ensure a unified 'single source of truth'
Cloud Migration SME: Serve as the primary functional expert during the On-Prem to Cloud transition, ensuring business requirements and custom solutions are preserved
Mentorship: Coach project teams on standardized workflows to improve predictability across the entire program.
Requirements:
Enterprise Experience: Deep experience in Program and Project Management within a large-scale, high-stakes corporate environment
Technical DNA: A background in Engineering or Development is highly preferred
AI Proficiency: Demonstrated experience building AI agents from scratch (not just using pre-built tools). Proficiency with tools like Cursor, Claude, or Amazon Q is ideal
Jira Mastery: Advanced expertise in Jira (Cloud and Server), including JQL for complex data extraction and Advanced Roadmaps for dependency mapping
Reporting Excellence: Proven ability to translate massive, 'messy' data sets into polished, automated executive reporting
Integration Skills: Hands-on experience integrating Jira with Confluence, SharePoint, and external APIs
Communication: Elite interpersonal skills with the ability to present complex technical roadmaps to executive leadership.