IT Project Manager - Specialist, Customer Success, Dynamic Yield

• Become an expert in the Dynamic Yield development process
• Gather all necessary information and technical requirements including design specifications and formulate a clear and concise Statement of Work (SOW) document
• Communicate directly with the internal development team on prioritizations for sprint planning
• Work closely with Quality Assurance to ensure thorough testing
• Partner with the Account Management team and Development teams to ensure constant communication and understanding of capacity, priority and current progress of ongoing projects
• Ideate and implement new processes to increase efficiency of internal development workflow
• Oversee a portfolio of projects, ensuring timely delivery and alignment with business objectives
• Encourage innovative solutions and creative problem-solving among team members
• Address unforeseen challenges with resourcefulness and a proactive mindset
• Use case technical requirement definition working closely with the customer business and developer team
• Write documentation, knowledge-based articles, and tutorials to improve the internal understanding of processes

• 1+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email)
• combined with SaaS product environment
• BS in Computer Science or equivalent experience
• Experience with managing development projects at a complex organization
• Familiarity with e-commerce specific terms and configuration is preferred
• Comfortable with iOS and Android mobile platforms and their development tools
• Able to read and understand code (especially JavaScript, HTML, CSS, - a must)
• Excellent time management and strong organization skills
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• Excellent problem-solving skills and a creative approach to overcoming obstacles
• Effective communication and collaboration skills, with experience working in diverse team settings
• Ability to work in a dynamic environment where adaptability is key

Familiarity with e-commerce specific terms and configuration is preferred